Technical Support Professional

4 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Customer Service Representative

We are looking for a skilled Customer Service Representative to provide exceptional technical and customer support for our asset management software.

This role involves resolving customer inquiries, diagnosing technical issues, and ensuring high levels of customer satisfaction through email, chat, and phone interactions.

The ideal candidate is detail-oriented, proactive, and skilled in providing efficient support in a fast-paced environment.

The position requires working during US business hours, with the flexibility to work certain hours remotely.

Key Responsibilities:

  1. Provide prompt and professional responses to customer inquiries via email, chat, and phone.
  2. Diagnose and resolve technical issues to ensure swift resolution and customer satisfaction.
  3. Escalate complex technical issues to the right teams with accurate information.
  4. Identify and report customers at risk of churn to relevant stakeholders.
  5. Participate in initiatives to enhance customer experience and support processes.
  6. Gain technical expertise for all products.
  7. Support sales teams in product demos and create growth opportunities.

Required Qualifications:

  1. Bachelor's degree

Experience:

  1. Minimum 1 year of experience in a technical support role with direct customer interaction

Skills:

  1. Ability to troubleshoot and resolve software-related technical issues effectively.
  2. Superior verbal and written communication skills.

Preferred Skills:

  1. Experience in SaaS or cloud-based software support.
  2. Familiarity with CRM or ticketing systems.

Benefits:

  1. Opportunity to gain expertise in customer service and technical support.
  2. Collaborative, remote-friendly work environment with flexibility.
  3. Supporting innovative software solutions used by industry leaders.

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