Employee Support Advisor

7 days ago

Lahore, Punjab, Pakistan Giant Group Full time

At Giant Group, we have an exciting opportunity for a Employee Support Advisor to join our growing team.

Location: Askari Corporate Tower, Main Boulevard, Gulberg III, Lahore

Salary: PKR 1,320,000 PKR Per Annum & Shift Allowance 41,600 PKR Per Month

Hours: 2pm- 11pm - Monday to Friday

Tenure: Permanent

About us

Incorporated In 1992, Giant Group is a workforce management solutions provider, dedicated to transforming the way businesses manage their global contingent workforce.

We're proud to offer a scalable end-to-end solution, including vendor management, screening, timesheet, bill and pay as well as a range of global employment options. Our proprietary software combined with our award-winning support services is what sets us apart and everything we do has a focus on the client experience.

We have a proven track record of enhancing operational efficiency and reducing costs for our clients, whilst helping them avoid risk and remain compliant.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As the Employee Support Advisor, you will have an impact on how field employees (contractors) are viewing our business as you are the first point of contact for any communication. Therefore, you will be you will be answering online written and live chat queries from our field contractors and agency clients to successfully answer queries and handle any complaints all the while maintaining and providing a high-level of customer satisfaction at the core of every decision and behavior. The desired outcome of this will be to provide exemplary support to our field employees and agency clients by assisting with timesheet and expense entry, providing step by step guidance of the employee portal, advice, and information on their pay

Key responsibilities

Responsibilities of the role include but are not limited to:


• Answering large volumes of messages and live chats whilst providing exemplary customer service to field employees and agency clients within agreed Service Level Agreements (SLA).


• Maintaining and developing knowledge on Giant procedures, policies, and processes and maintaining excellent relationships with field employees, agency clients and both internal and external stakeholders.


• Understanding our contractors' needs by resolving and escalating queries in a timely manner to ensure that complaints are resolved at the first attempt.


• Achieve high survey scores which look to secure "Yes, I would recommend giant "answers from clients.

About you

Ideally you would have a relevant related degree, at least 1 years' experience as a customer service advisor.


• Proficient in Microsoft office is required.


• Knowledge or experience of live chat.


• Understanding and striving to achieve the Giant people values is essential.


• Clear and concise communication skills.

Our employee benefits and perks:

  • Provident fund
  • Health insurance
  • Mental health coverage
  • Life insurance
  • Role related studies
  • Snack Fridays
  • Buy Holidays
  • Parking
  • Referral bonuses
  • Cafeteria and game room for recreation
  • Birthday leave
  • Long term service award
  • Company events and trips

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants and applicants with disabilities who meet the minimum criteria for the job and to consider them on their abilities.

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