Dynamics CRM Functional Associate

ITC is on a mission to provide every organization relentless Technical Service and Support for their ERP & CRM Business Applications.

Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing.

Work You'll Do

A Microsoft Dynamics CRM Senior Associate works with Microsoft Dynamics leadership to identify prospects, cultivate, sell and deliver field service transformation projects. The Senior Associate is a thought leader and helps build collateral and content to differentiate Deloitte in the marketplace. Throughout the lifecycle of prospect to delighted client, the Senior Associate builds and manages teams, advises clients on best practices in field service and technology, ensures quality on projects, and identifies new sales opportunities at existing clients.

The Team

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

Customer Operations | modernize, deploy, and operate office capabilities and business processes across sales operations, quote-to-cash, and revenue management team

• Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

Qualifications

Required:

• Minimum of 10 years relevant experience in a consulting or industry role, with a minimum of 6 years relevant consulting in CRM technologies and Microsoft Dynamics 365 Customer Engagement/CRM
• 6+ years hands-on experience CRM 2011 (OnPrem) Internal
• Minimum 6 years of experience leading multiple project teams simultaneously on relevant engagements
• Deep functional understanding of sales and service including Microsoft Dynamics 365 Sales and Customer Service enabling the processes
• Good understanding of the CRM technology market
• Experience using Model Apps and/or Canvas Apps to extend the platform
• Strong project management experience
• Experience selling consulting professional services and delivering project-based work
• Bachelors' degree
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Experience writing white papers or other eminence pieces on industry trends
• Knowledge of digital tools: IOT, augmented reality, generative AI
• Ability to work independently and manage multiple assignments
• Strong problem-solving skills with the ability to exercise mature judgement
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Demonstrated ability to employ research and analytical thinking
• Demonstrated capabilities in teamwork and leadership, including the desire and eagerness to mentor and assist in the professional development of junior staff members
• Working knowledge and experience of Microsoft 365 Office applications and tools
• Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
• PMP (PMI) (+)
• HubSpot CRM (+)
• Two (2) or more certs required: MB200/210/220/230/240 +PL 400