Senior Dynamics CRM Professional

7 days ago

Lahore, Punjab, Pakistan beBeeDynamics Full time
Job Description

We are seeking a seasoned professional to join our team as a Dynamics CRM Functional Associate. In this role, you will work closely with Microsoft Dynamics leadership to identify prospects, cultivate, and deliver field service transformation projects.

You will be responsible for building and managing teams, advising clients on best practices in field service and technology, ensuring quality on projects, and identifying new sales opportunities at existing clients.

The Team

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life.

We help make the "creative digital consultancy" real and in doing so, make new markets.

Key Responsibilities
  • Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
Requirements
  • Minimum of 10 years relevant experience in a consulting or industry role, with a minimum of 6 years relevant consulting in CRM technologies and Microsoft Dynamics 365 Customer Engagement/CRM
  • 6+ years hands-on experience in CRM 2011 (OnPrem) Internal
  • Minimum 6 years of experience leading multiple project teams simultaneously on relevant engagements
  • Deep functional understanding of sales and service including Microsoft Dynamics 365 Sales and Customer Service enabling the processes
  • Good understanding of the CRM technology market
  • Experience using Model Apps and/or Canvas Apps to extend the platform
  • Strong project management experience
  • Experience selling consulting professional services and delivering project-based work
  • Bachelor's degree
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred Qualifications
  • Experience writing white papers or other eminence pieces on industry trends
  • Knowledge of digital tools: IOT, augmented reality, generative AI
  • Ability to work independently and manage multiple assignments
  • Strong problem-solving skills with the ability to exercise mature judgement
  • Demonstrated ability to manage ambiguity and apply problem-solving skills
  • Demonstrated ability to employ research and analytical thinking
  • Demonstrated capabilities in teamwork and leadership, including the desire and eagerness to mentor and assist in the professional development of junior staff members
  • Working knowledge and experience of Microsoft 365 Office applications and tools
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
  • PMP (PMI) (+)
  • HubSpot CRM (+)
  • Two (2) or more certs required: MB200/210/220/230/240 +PL 400

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