Manager Call Center Operation

Job DescriptionA professional in call center operations is responsible for managing and supervising a team of call center agents. This role involves monitoring call center performance, including metrics such as call volume, response times, and service quality.The Call Center Office Manager oversees office resources, ensuring a clean, organized, and...

Job SummaryIn this leadership role, you will be responsible for overseeing the day-to-day operations of our call center. This includes sourcing equipment, effective resource planning, and implementing call center strategies to ensure seamless customer interactions.Main Responsibilities:Facility Setup and Management: Sourcing equipment, effective resource...

About the RoleThis is a leadership position that requires a strong leader to manage and supervise a team of software house agents. The successful candidate will have a proven track record of improving call center performance and exceeding customer service goals.Responsibilities:Oversee all aspects of software house operations, including team management,...

Leading a team of professionals in a dynamic call center environment is an exciting opportunity for a skilled manager. With experience in various areas of call centers, preferably as a Team Leader or Assistant Manager, this role requires analytical skills to find the root cause of problems and apply SOP, KPIs, and call center metrics. A strong business...

Job Description: Call Center Office Manager (5 Years Experience)About Company:Pro Work Tech is a leading Service Provider Company in Pakistan. With over 10 years of industry experience, we work with large Enterprise companies internationally. Our services encompass a wide array of call center services such as outbound and inbound calls, sales generation, and...

**Job Summary:**We are seeking an experienced manager to lead our premium call center operations. The ideal candidate will have 4-5 years of experience in various areas of call centers, preferably as a Team Leader or Assistant Manager.Key Responsibilities:Drive analytical decision-making by applying SOPs, KPIs, and call center metricsLead teams to achieve...

Brief JD:- Supervise complete sales operations- Manage and achieve sales targets- Plan and develop new methods to improve call center sales efficiency- Monitor operations for safe and sound delivery to customers within committed timeJob Specification- Organizational, administrative, and managerial skills- Good interpersonal skills- Should be a team player-...

A successful manager with 4-5 years of experience in different areas of call centers is required to lead our premium call center operations. The ideal candidate should have experience in Team Leadership, Assistant Management, or Managerial roles. This position demands strong analytical skills, business acumen, and excellent communication and interpersonal...

Job Description:The successful candidate will be responsible for ensuring the quality of work in our call center. This involves enforcing service protocols, managing daily operations, and liaising with other departments to resolve issues.Responsibilities:Quality control and enforcement of service protocols.Daily operations management, including AHT, Queue...

Job SummaryThe position of Phone Banking Manager involves overseeing the daily operations of all phone banking department functions. This includes ensuring that activities run smoothly and efficiently, promoting a positive image of the bank, and providing supervision to department personnel. The manager is also responsible for participating in marketing...