Premium Call Center Manager

18 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

**Call Center Operations Manager Position**

We are looking for an experienced manager to oversee our premium call center operations. The successful candidate must have a strong background in call center management, with a minimum of 4 years' experience.

Responsibilities and Duties
  • Analyze data to identify trends and opportunities for improvement
  • Develop and implement strategies to drive operational efficiency
  • Lead a team of call center agents and provide coaching and guidance
  • Maintain accurate records and reports

The ideal candidate will be able to work independently, think critically, and demonstrate a high level of emotional intelligence.

Requirements and Qualifications
  1. Minimum 4 years' experience in call center management
  2. Proven track record of leadership and analytical skills
  3. Excellent communication and interpersonal skills
  4. Fluency in Urdu and English; another language is a plus

We are committed to creating a diverse and inclusive workplace culture.



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