Call Center Officer

4 weeks ago


Karachi, Sindh, Pakistan The Citizen Foundation Full time
  • Make outbound Calls to TCF Teachers, Principals and staff. Carry out related Call Center Activities like data collection, data entry and management, record keeping and data reporting.
  • Make exit interview calls to teachers and principals, record feedback and liaise with AM-CC to expedite solutions
  • Ensure targets are being met
  • Make regular calls to principals for missing data collection
  • Write regular reporting emails to AM-CC regarding performance and targets
  • Maintain and update Google drive, tracker and excel sheets
  • Create reports for Exit Interview Calls
  • Send after-call support items to teachers and principals
  • Carry out any other Call Center Activities deemed necessary by AM-CC
  • Ensure effective data management in the Call Center structure
  • Ensure accuracy and validity of data entered
  • Maintain and improve quality by ensuring CC guidelines are being followed.
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