Call Quality Agent

1 week ago


Islamabad, Islamabad, Pakistan Translation Empire Full time

Graduate Degree (Master/PhD) in English Literature/Applied Linguistics, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.

UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for an experienced Call Quality Agent with exceptional communication skills in English, for our office based in DHA1, sector F, Rawalpindi.

Timings: 10 AM - 7 PM
Location: DHA1, sector F, Rawalpindi

Responsibilities:

  • A Language Assessor would be primarily responsible for conducting English language assessments, including conducting and coordinating for new and existing employees.
  • Daily call quality monitoring of all employees (1-5 calls a day). The assessor will work as a team member contributing to quality service delivery.
  • Coaching and mentoring of spoken English, vocabulary, and pronunciation of the staff to improve their English by providing feedback via the QC.
  • Customer services training specific to UK culture and ongoing training and development (CPD) of customer services training and English language skills to upskill employees' standard of English.
  • Language Assessors will be responsible for QA of the transcribed files.
  • The assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure job applicants can properly communicate with customers in various countries.
Job Specification
  • Proficient written and spoken skills in the English language.
  • Familiar with UK English language dialect.
  • Dedicated to assigned tasks, quick learner, team player, and a solid individual contributor.
  • Flexible and prepared to pursue goals through teamwork.

Translation and Localization - Rawalpindi, Pakistan

#J-18808-Ljbffr
  • Call Center Agents

    3 weeks ago


    Islamabad, Islamabad, Pakistan Datumsquare It Services Full time

    Call Center AgentsDatumsquare IT Services, PakistanOur job timing is from 8:00 PM to 4:30 AM. The job includes making calls for our outbound campaign and generating leads. Scripts and training shall be provided. The job is not hard but can be monotonous. Agents with experience will be strongly preferred. Salary increases with time depending on sincerity....

  • Call Center Agent

    3 weeks ago


    Islamabad, Islamabad, Pakistan 360Marketingzone Full time

    Call Center AgentWe're looking for a senior verifier for our call center in Islamabad, Pakistan.1- A qualified candidate should have excellent written and verbal English communication skills.2- A qualified candidate must have at least 6-12 months of experience as a verifier on a Medicare campaign in a reputable company.3- Must be able to work the night shift...

  • Call Center Agent

    3 weeks ago


    Islamabad, Islamabad, Pakistan Talentos Consultancy Full time

    Our client company in the BPO sector is looking to expand their dynamic team with 5 experienced Call Agents. If you're starting your career, this is a fantastic opportunity for you to advance your career.Engage with potential clients through outbound calls.Present and explain insurance and final expense plans to customers.Meet and exceed sales...

  • Call Centre Agent

    3 weeks ago


    Islamabad, Islamabad, Pakistan Rainbow Communications Full time

    Call Centre Agent - Outbound Sales Rainbow Communications, Pakistan Our office is located in Blue Area, Islamabad. Apply if you can easily travel to Blue Area.Responsibilities:• Contact clients outbound and complete loan applications• Deliver prepared sales scripts to persuade potential customers to purchase a product or service.• Describe products and...

  • Call Center Agent

    3 weeks ago


    Islamabad, Islamabad, Pakistan Amigos 2.0 Full time

    We are seeking motivated and persuasive Call Center Agents to join our dynamic team, specializing in insurance sales through cold calling. In this role, you will be responsible for reaching out to potential customers, building rapport, understanding their needs, and persuading them to purchase insurance products. Your exceptional communication skills,...

  • Call Center Agent

    3 weeks ago


    Islamabad, Islamabad, Pakistan Elev8Talent Full time

    Call Center Agent / Closer / Team Lead ( NIGHT SHIFT )Elev8Talent is seeking dedicated professionals including CSR, Closers, and Team Leads who are fluent in English.Preferred candidates will have previous telesales experience. Responsibilities include engaging with customers in the USA, communicating effectively, and selling our services. We offer...

  • Call Center Agents

    3 weeks ago


    Islamabad, Islamabad, Pakistan MM Communications Full time

    Call Center Agents / Customer Service RepresentativesAre you ready for an exciting career opportunity? MM Communications is actively looking for talented individuals to join our team If you're passionate about customer service and want to be part of a dynamic work environment, this is the perfect chance for you.Company: MM CommunicationsAt MM Communications,...

  • Call Centre Agents

    4 weeks ago


    Islamabad, Islamabad, Pakistan Feetrend Full time

    Job Description:We are hiring Part-Time Call Centre Agents for a night shift position. This is a great opportunity for individuals looking to earn a competitive income in a professional work environment. No prior experience required. Basic English communication skills are sufficient.What We Offer:Competitive salary (PKR 70,000 – 100,000/month)Free...


  • Islamabad, Islamabad, Pakistan Quickfly Travel Full time

    We are seeking a motivated and customer-focused Travel Agent to join our Call Centre Sales Team. In this role, you will handle inbound and outbound calls, assisting customers with travel inquiries and converting leads into confirmed bookings. Your primary responsibility will be to drive sales of travel products including flights and hotels while delivering...


  • Islamabad, Islamabad, Pakistan EndeavourOn Full time

    We're Hiring: Call Center Agent (Islamabad Pakistan, USA Time Zone) Location: Remote (Must work USA Time Zone) Shift: 6:00 PM – 3:00 AM (USA Time) Job Type: Contract, Full-Time Language: Professional-level English requiredAt EndeavourOn, we are expanding our team and looking for a Call Center Agent to manage real-time communication between teams,...