
Call Quality Agent
24 hours ago
Graduate Degree (Master/PhD) in English Literature/Applied Linguistics, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.
UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for an experienced Call Quality Agent with exceptional communication skills in English, for our office based in DHA1, sector F, Rawalpindi.
Timings: 10 AM - 7 PM
Location: DHA1, sector F, Rawalpindi
Responsibilities:
- A Language Assessor would be primarily responsible for conducting English language assessments, including conducting and coordinating for new and existing employees.
- Daily call quality monitoring of all employees (1-5 calls a day). The assessor will work as a team member contributing to quality service delivery.
- Coaching and mentoring of spoken English, vocabulary, and pronunciation of the staff to improve their English by providing feedback via the QC.
- Customer services training specific to UK culture and ongoing training and development (CPD) of customer services training and English language skills to upskill employees' standard of English.
- Language Assessors will be responsible for QA of the transcribed files.
- The assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure job applicants can properly communicate with customers in various countries.
- Proficient written and spoken skills in the English language.
- Familiar with UK English language dialect.
- Dedicated to assigned tasks, quick learner, team player, and a solid individual contributor.
- Flexible and prepared to pursue goals through teamwork.
Translation and Localization - Rawalpindi, Pakistan
#J-18808-Ljbffr-
Call Center Agents
24 hours ago
Islamabad, Islamabad, Pakistan Datumsquare It Services Full timeCall Center AgentsDatumsquare IT Services, PakistanOur job timing is from 8:00 PM to 4:30 AM. The job includes making calls for our outbound campaign and generating leads. Scripts and training shall be provided. The job is not hard but can be monotonous. Agents with experience will be strongly preferred. Salary increases with time depending on sincerity....
-
Calling Agent Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Infovibes Full timeWe are looking for a skilled Calling Agent to join our team at Infovibes. In this role, you will be responsible for handling inbound and outbound calls from Clients, addressing their concerns, and providing solutions to their issues.Job DescriptionHandle inbound and outbound calls.Provide accurate information and assistance to Clients.Escalate complex issues...
-
Call Center Agent
1 week ago
Islamabad, Islamabad, Pakistan HR World Intl. Full timeWe are currently seeking a highly skilled Call Center Agent to join our team at HR World International. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients through various channels.The ideal candidate will have excellent communication skills, be able to work independently, and possess a positive attitude....
-
Inbound Call Center Agent
2 weeks ago
Islamabad, Islamabad, Pakistan Ibex Dynamics Full timeE-Commerce Job OpportunityWe are seeking a highly motivated and organized individual to fill the position of Inbound Call Center Agent. As an Inbound Call Center Agent, you will be responsible for handling customer calls, responding to inquiries, and resolving issues. You will work closely with the team to ensure that our customers receive exceptional...
-
Call Center Agent
24 hours ago
Islamabad, Islamabad, Pakistan 360Marketingzone Full timeCall Center AgentWe're looking for a senior verifier for our call center in Islamabad, Pakistan.1- A qualified candidate should have excellent written and verbal English communication skills.2- A qualified candidate must have at least 6-12 months of experience as a verifier on a Medicare campaign in a reputable company.3- Must be able to work the night shift...
-
Call Center Agent
24 hours ago
Islamabad, Islamabad, Pakistan Talentos Consultancy Full timeOur client company in the BPO sector is looking to expand their dynamic team with 5 experienced Call Agents. If you're starting your career, this is a fantastic opportunity for you to advance your career.Engage with potential clients through outbound calls.Present and explain insurance and final expense plans to customers.Meet and exceed sales...
-
Outbound Call Agent
1 week ago
Islamabad, Islamabad, Pakistan Blucom Technologies Full timeWe are seeking a highly motivated Outbound Call Agent to join our team at Blucom Technologies. The ideal candidate will be responsible for managing large volumes of outbound calls in a timely manner, following established communication scripts and identifying customers' needs.The successful candidate will also be responsible for providing solutions and/or...
-
Call Centre Agent
24 hours ago
Islamabad, Islamabad, Pakistan Rainbow Communications Full timeCall Centre Agent - Outbound Sales Rainbow Communications, Pakistan Our office is located in Blue Area, Islamabad. Apply if you can easily travel to Blue Area.Responsibilities:• Contact clients outbound and complete loan applications• Deliver prepared sales scripts to persuade potential customers to purchase a product or service.• Describe products and...
-
Call Center Agent
24 hours ago
Islamabad, Islamabad, Pakistan Amigos 2.0 Full timeWe are seeking motivated and persuasive Call Center Agents to join our dynamic team, specializing in insurance sales through cold calling. In this role, you will be responsible for reaching out to potential customers, building rapport, understanding their needs, and persuading them to purchase insurance products. Your exceptional communication skills,...
-
Call Center Agent
23 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe are looking for a talented and enthusiastic individual to join our team as a call center agent. This is an excellent opportunity to develop your skills and experience in customer service.About the roleThe successful candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service on a daily...
-
Outbound Call Center Agent
23 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeAbout the JobThis is an exciting opportunity to join our team as an Outbound Call Center Agent. In this role, you will be responsible for making outbound calls to customers and resolving their inquiries.Main Duties:Make outbound calls to customersResolve customer inquiries and resolve issues in a timely mannerUpsell and cross-sell products to...
-
Outbound Call Centre Agent
23 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe're looking for an Outbound Call Centre Agent to provide exceptional customer service and support to our clients. The ideal candidate will have excellent communication skills, be highly organized, and able to work in a fast-paced environment.Key Responsibilities:Engage with CustomersHandle Inquiries and ComplaintsCollaborate with the TeamMeet Performance...
-
Call Center Agents
24 hours ago
Islamabad, Islamabad, Pakistan MM Communications Full timeCall Center Agents / Customer Service RepresentativesAre you ready for an exciting career opportunity? MM Communications is actively looking for talented individuals to join our team If you're passionate about customer service and want to be part of a dynamic work environment, this is the perfect chance for you.Company: MM CommunicationsAt MM Communications,...
-
Call Center Agents
24 hours ago
Islamabad, Islamabad, Pakistan Prowess Resources Full timeVoice campaign for experienced agents.Earn Basic Salary, Daily, Weekly & Monthly Bonuses up to PKR 80,000/-Progression ladder with excellent coaches to enhance your skills and career growth.Limited seats, only accepting hard-working and career-oriented agents.Job SpecificationLooking for Fresh and Experienced Agents.Ability to stay focused and produce...
-
Call Center Compliance Officer
6 days ago
Islamabad, Islamabad, Pakistan Microcred Full timeJob Description: We are seeking a highly skilled Quality Assurance Agent to join our team at Microcred. As a key member of our operations team, you will be responsible for ensuring the highest standards of quality in our call center operations.Responsibilities:Monitor call quality and provide feedback to agents.Work closely with the management team to...
-
Call Center Agent
24 hours ago
Islamabad, Islamabad, Pakistan NADRA Technologies Ltd Full timeSkills Required:Excellent interpersonal skills: Ability to build rapport with clients and colleaguesStrong communication & problem-solving skills: Clear and concise verbal and written communicationHandling Complaints: Handling customer complaints and inquiries via phone calls & emailService Improvement: To assist in developing new customer service protocols...
-
Islamabad, Islamabad, Pakistan Call Center International Llc Full timeNational Sales Manager to work for American Call CenterCall Center International, LLC is a successful international telemarketing company that specializes in both inbound and outbound sales and marketing with a direct focus on multilingual telemarketing solutions tailored to client-company needs.OUR PLANS:Create the world's largest Ethnic Inbound Outbound...
-
Quality Assurance Specialist
4 weeks ago
Islamabad, Islamabad, Pakistan Touchstone Communications Full timeQuality Assurance Specialist Touchstone Communications, Pakistan This is an executive level position. The prospect will be reporting to the Assistant Manager Quality Assurance. The selected candidate will be responsible for the following:Evaluating each and every agent on their assigned project every month by using the standard QA evaluation form.Providing...
-
Inbound/Outbound Call Handler
2 weeks ago
Islamabad, Islamabad, Pakistan Infovibes Full timeInfovibes is seeking a Calling Agent to handle inbound and outbound calls from Clients. This role involves addressing their concerns and providing solutions to their issues.ResponsibilitiesHandle inbound calls.Handle outbound calls.Provide accurate information and assistance to Clients.Escalate complex issues to the appropriate team...
-
Call Quality Specialist
23 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe are looking for a highly skilled Call Quality Specialist to join our team.In this role, you will be responsible for conducting and coordinating language assessments, daily call quality monitoring, and coaching and mentoring staff to improve their spoken English skills. You will also be responsible for developing and maintaining auto-scored English...