Trainee Technical Support Representative

6 days ago

Lahore, Punjab, Pakistan HR Force International Full time
Overview

We are looking for Trainee Technical Support Representatives with a Computer Science background who enjoy problem-solving and client interaction more than programming. Selected candidates will go through a 2-month structured training program covering product knowledge, API fundamentals, and communication skills. After successful completion, candidates will be offered a full-time role on probation with growth opportunities in technical support and client success.

Key Responsibilities
  • Serve as the first point of contact for client technical queries.
  • Understand and explain product features, APIs, and integrations to clients in simple terms.
  • Collect and document client issues, reproduce problems, and escalate to developers when needed.
  • Collaborate with the development team to resolve tickets in a timely manner.
  • Proactively communicate updates and resolutions to clients.
  • Maintain knowledge base and support documentation for recurring issues.
  • Ensure a positive client experience through professional communication.
Requirements
  • Bachelor's degree in Computer Science, IT, or related field.
  • Strong understanding of APIs and how systems integrate.
  • Interest in client-facing roles rather than programming/coding.
  • Excellent communication and problem-solving skills.
  • Ability to document technical issues clearly for developers.
  • Proactive attitude towards learning and resolving client concerns.
  • Familiarity with ticketing/support tools (Jira, Zendesk, Freshdesk, etc.) is a plus.
Benefits
  • Training to Job Path: Phase 1 (Training – 2 Months): Product knowledge, API basics, communication & ticket handling training.
  • Phase 2 (Probationary Job Offer): Role as Technical Support Representative handling client queries.

#J-18808-Ljbffr

  • Trainee Technical Support Representative

    6 days ago

    Lahore, Punjab, Pakistan HR Force International Full time 300,000 - 600,000 per year

    Job DescriptionWe are looking for Trainee Technical Support Representatives with a Computer Science background who enjoy problem-solving and client interaction more than programming. Selected candidates will go through a 2-month structured training program covering product knowledge, API fundamentals, and communication skills. After successful completion,...

  • Trainee Technical Support Representative

    6 days ago

    Lahore, Punjab, Pakistan HR Force International Full time 300,000 - 600,000 per year

    Job DescriptionWe are looking for Trainee Technical Support Representatives with a Computer Science background who enjoy problem-solving and client interaction more than programming. Selected candidates will go through a 2-month structured training program covering product knowledge, API fundamentals, and communication skills. After successful completion,...

  • Trainee Engineer

    9 hours ago

    Lahore, Punjab, Pakistan M&C Systems Pvt Ltd Full time

    Bachelors in Engineering (Electrical / Mechanical)As a Trainee Engineer, you will play a pivotal role in our team, working alongside experienced professionals and gaining hands-on experience in various engineering disciplines. Your primary responsibilities will include:Training and Development: Participate in structured training programs to enhance your...

  • Technical Support Representative

    5 days ago

    Lahore, Punjab, Pakistan beBeeTechnical Full time $50,000 - $70,000

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team. This role involves delivering exceptional technical and customer support for our asset management software.This includes resolving customer inquiries, diagnosing technical issues, and ensuring high levels of customer satisfaction through email, chat, and phone...

  • Application Developer Trainee

    3 days ago

    Lahore, Punjab, Pakistan beBeeSoftware Full time 2,500,000 - 3,000,000

    Job DescriptionAs a trainee software developer, you will be responsible for developing and maintaining high-quality software applications. You will work closely with project managers and other team members to achieve project goals.The ideal candidate should have a strong foundation in software development, with knowledge of web programming languages such as...

  • Digital Trainee Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Zong Business Solutions Full time

    Job PurposeZONG DIGITAL TRAINEE EXECUTIVE PROGRAM 2025Program OverviewJoin Zong4G, Pakistan's fastest-growing digital company, and kickstart your journey to becoming a Digital Leader of tomorrowThe Zong Digital Trainee Executive program is designed for fresh graduates across Pakistan who exhibit strong leadership qualities, a passion for digital skills, and...

  • Trainee Functional Consultant

    2 weeks ago

    Lahore, Punjab, Pakistan Devsinc Full time

    This is an exciting opportunity for driven individuals to start their careers in enterprise technology and digital transformation. As a trainee, you'll gain hands-on experience working with Microsoft Dynamics 365 Finance & Operations (D365 F&O)—a global leader in ERP solutions—while being guided by seasoned mentors.Top-performing trainees will be offered...

  • Customer Support Representative

    1 day ago

    Lahore, Punjab, Pakistan Rocktech Digital Full time

    As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring a positive overall experience. You will play a critical role in building and maintaining strong relationships with our customers, understanding their needs, and acting as their advocate within the...

  • Patient Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Apax Solutions Full time

    We are looking for an experienced Patient Support Representative to join our US Healthcare operations team. The ideal candidate will have a proven track record in patient coordination, appointment scheduling, and handling healthcare documentation with complete accuracy and confidentiality.Key Requirements:Minimum 2 years of experience as a Patient Support...

  • Trainee Electrical Engineer

    6 days ago

    Lahore, Punjab, Pakistan S.A. Hamid & Co Full time 400,000 - 800,000 per year

    About S. A. Hamid & Co.S. A. Hamid & Co. is a trusted leader in industrial electrical products, engineering services, and automation solutions across Pakistan.We specialize in power distribution systems, switchgear, control solutions, energy monitoring, renewable integration, and turnkey electrical projects for industries including manufacturing,...