Web Hosting Support Officer

4 weeks ago

Lahore, Punjab, Pakistan Temok Full time

We are looking for experienced Level 1/ Level 2 support engineers with a profound knowledge of Linux and Windows. You are required to provide technical & customer support to our clients worldwide. You must have had extensive experience of technical support in this field and strong English communication skills.

Job Specification

Job Responsibilities:

  • Manage support system, live chat, phone calls, support tickets/emails.
  • Administer Linux server and provide technical support operations, including implementation, configuration, troubleshooting, security, and usage monitoring.
  • Provide customer support, administering and maintaining web hosting services and servers to support business operations and end users.
  • Follow up on customer issues via Helpdesk and provide necessary support.

Job Requirements:

  • Problem solver with analytical thinking abilities.
  • Strong knowledge of Hosting Control Panels like cPanel, WHM, Plesk, etc.
  • Sound knowledge of Linux servers.
  • Familiarity with WHMCS and other ticket management systems.
  • Strong command of Linux command line.
  • Knowledge of shell scripting.
  • Understanding of web technologies, platforms, applications, search engines, DNS/BIND, Email, Web server, monitoring/NMS, clustering, rDNS, email clients (Outlook/Thunderbird).
  • Knowledge of virtualization technologies (Xen, XenServer, VMware, Hyper-V).
  • Ability to manage customer VPS and dedicated servers and troubleshoot reported issues.
  • Minimum 1.5 years of experience in the web hosting industry and Linux server administration.
  • Strong team player, able to work in a team environment.
  • Knowledge of computer operating systems; Linux knowledge is mandatory.
  • Able to maintain databases and server backups.
  • Able to provide excellent results and services for assigned tasks.
  • Able to work independently and report to Team Lead/Manager.

Location: Information Technology and Services - Lahore, Pakistan

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