
Web Hosting Support Officer
1 day ago
We are looking for experienced Level 1/ Level 2 support engineers with a profound knowledge of Linux and Windows. You are required to provide technical & customer support to our clients worldwide. You must have had extensive experience of technical support in this field and strong English communication skills.
Job SpecificationJob Responsibilities:
- Manage support system, live chat, phone calls, support tickets/emails.
- Administer Linux server and provide technical support operations, including implementation, configuration, troubleshooting, security, and usage monitoring.
- Provide customer support, administering and maintaining web hosting services and servers to support business operations and end users.
- Follow up on customer issues via Helpdesk and provide necessary support.
Job Requirements:
- Problem solver with analytical thinking abilities.
- Strong knowledge of Hosting Control Panels like cPanel, WHM, Plesk, etc.
- Sound knowledge of Linux servers.
- Familiarity with WHMCS and other ticket management systems.
- Strong command of Linux command line.
- Knowledge of shell scripting.
- Understanding of web technologies, platforms, applications, search engines, DNS/BIND, Email, Web server, monitoring/NMS, clustering, rDNS, email clients (Outlook/Thunderbird).
- Knowledge of virtualization technologies (Xen, XenServer, VMware, Hyper-V).
- Ability to manage customer VPS and dedicated servers and troubleshoot reported issues.
- Minimum 1.5 years of experience in the web hosting industry and Linux server administration.
- Strong team player, able to work in a team environment.
- Knowledge of computer operating systems; Linux knowledge is mandatory.
- Able to maintain databases and server backups.
- Able to provide excellent results and services for assigned tasks.
- Able to work independently and report to Team Lead/Manager.
Location: Information Technology and Services - Lahore, Pakistan
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