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Technical Support Officer
2 weeks ago
Company Description
Voipography is a leading provider of innovative telecom solutions at an affordable cost to clients worldwide. With a team of dedicated Telecom and IT professionals, we offer virtual and onsite technical expertise. We supply a range of integrated end-to-end solutions tailored to meet unique client requirements. Voipography specializes in Hosted Dialer, inbound numbers (DID), Hosted PBX, Interactive Voice Responder (IVRs), audio conferencing solutions, Click to Dial features, as well as virtualization and consolidation solutions, and web and mobile applications integrated with voice solutions.
Role Description
This is a full-time, on-site role for a Technical Support Officer located in Lahore. The Technical Support Officer will be responsible for providing technical assistance, troubleshooting issues, and ensuring customer satisfaction. Daily tasks include diagnosing technical problems, providing timely solutions, maintaining customer support logs, and collaborating with other team members to improve customer service and support services.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical Skills
- Strong Communication and Customer Service skills
- Ability to work collaboratively with a team
- Experience in the telecom industry is beneficial
- Bachelor's degree in Information Technology, Computer Science, or related field
