Customer Service Representative

3 weeks ago

Lahore, Punjab, Pakistan IRG Global Full time

2 days ago Be among the first 25 applicants

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Company Description

IRG Global is a software and marketing company specializing in setting up new businesses both on-ground and off-ground. Our services include software development, digital marketing, branding, market research, and business consulting. We provide end-to-end solutions to help entrepreneurs and businesses establish and grow their presence through physical storefronts or digital platforms. IRG Global is dedicated to supporting businesses in achieving sustainable growth and success.

Role Description

This is a full-time on-site role for a Customer Service Representative, based in Lahore. The Customer Service Representative will be responsible for managing customer inquiries, resolving customer issues, providing excellent service, and ensuring customer satisfaction. Daily tasks include answering phone calls, responding to emails, handling complaints, and assisting customers with product information and support. The role requires a proactive approach to improve customer experience and maintain high standards of service.

Qualifications

  • Customer Service Representatives, Customer Support, and Customer Experience skills
  • Customer Satisfaction and Customer Service skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and conflict-resolution skills
  • Experience in the software or marketing industry is a plus
  • High school diploma or equivalent; higher education is an advantage
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Technology, Information and Internet

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