Operations Team Lead- US

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Job Overview:

The Team Lead for International Operations will oversee a diverse team working across various global markets. This role requires a strong leader with excellent communication skills, cultural awareness, and the ability to drive strategic initiatives that align with our company's global objectives.

Position: Team Lead Operations (International)

Key Responsibilities:

• Leadership and Team Management:
• Lead and motivate a cross-functional team to achieve performance targets.
• Conduct regular team meetings to discuss progress, challenges, and opportunities.
• Provide coaching and development opportunities for team members.
• Strategic Planning:
• Collaborate with senior management to develop and implement international strategies.
• Identify market trends and opportunities for growth in different regions.
• Project Coordination:
• Oversee international projects, ensuring timely delivery and alignment with company goals.
• Coordinate with stakeholders across various departments and regions.
• Cultural Competence:
• Foster an inclusive team environment that respects diverse cultures and perspectives.
• Adapt communication styles and strategies to suit different cultural contexts.
• Performance Monitoring:
• Set clear performance metrics and monitor progress.
• Prepare reports and presentations for management on team performance and project outcomes.
• Problem Solving:
• Address and resolve any issues that arise within the team or during project execution.
• Act as a liaison between team members and other departments to facilitate effective communication.

Qualifications:

• Bachelor's degree in any field.
• 1+ years of experience in a leadership role, preferably in BPO industry.
• Strong understanding of global markets and cultural dynamics.
• Excellent verbal and written communication skills in English

Salary Package: 130K – 150K (Negotiable)

Timings: 7:00 PM to 4:00 AM (Monday to Friday)

• Weekly 2 Days Off
• EOBI
• Medical Life Insurance (IPD + OPD)
• Annual, Casual and Sick Leaves (38)
• Annual Increment (Performance based)

At Abacus, we're not just a workplace; we're a community built on core values. As advocates of diversity and inclusion, we proudly stand as an Equal Opportunity Employer, ensuring equitable opportunities for all. We uphold the highest standards of accountability, encouraging every team member to take ownership of their work and contribute to our shared goals. Collaboration is fundamental to our success; we believe in the power of teamwork. We foster a culture of continuous learning, where curiosity is celebrated, and growth is nurtured. Respect and empathy guide our interactions, and we embrace bold ideas and open dialogue, believing that innovation flourishes in an environment of openness.

Join us at Abacus, where our values not only define our work but also shape our identity as a community

Job Type: Full-time

Application Question(s):

• How many years of experience do you have working in an international call center?
• How much experience do you have in leading any teams?
• Can you work in US time zone? (night shift, Monday to Friday)
• Our office is located on Egerton Road, near Alhamra Arts Center, Garhi Shahu. Can you commute here easily?

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service, Project Management, and Business Development
• IndustriesTelecommunications and Telephone Call Centers

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