Customer Support Representative CSR

15 hours ago


Lahore, Punjab, Pakistan MAAQ Services Full time

We are seeking a Customer Support Representative to provide real-time technical guidance and support to our field technicians. This role is crucial in ensuring issues are resolved efficiently and operations run smoothly.

Key Responsibilities:
  1. Act as the primary technical support agent for field technicians, addressing and troubleshooting their issues in real-time via phone or other communication tools.
  2. Provide guidance to field staff to resolve on-site technical problems effectively.
  3. Document and log all support interactions and solutions within the company's CRM system.
  4. Collaborate with other teams to escalate and resolve complex issues when necessary.
  5. Ensure timely follow-ups with technicians to verify problem resolution and satisfaction.
Requirements:
  1. Proven experience with CRM software and maintaining accurate logs.
  2. Previous experience in a call center or technical support environment.
  3. Excellent communication and problem-solving skills.
  4. Able to work night shifts (adjustable to suit operational needs).
  5. Strong technical aptitude and ability to learn about new systems and processes quickly.
About Maaq Services:

Maaq Services is a leading IT consulting firm that delivers high-quality solutions to clients across various industries. We are committed to providing exceptional customer service and building long-term relationships with our clients.



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