Customer Service Representative

2 days ago

Lahore, Punjab, Pakistan Gadgets360 Full time

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Direct message the job poster from Gadgets360.pk

Job Type: Full-Time

Office Timings: 10:00 AM – 7:00 PM

About the Role:

Gadgets360.pk is seeking a proactive and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will manage customer communication, confirm orders, post orders on various portals, and ensure overall customer satisfaction across multiple channels.

Key Responsibilities:

  • Call customers to confirm their orders promptly and professionally.
  • Post and update confirmed orders across designated online portals.
  • Respond to customer inquiries via WhatsApp, phone calls, and other platforms.
  • Maintain high levels of customer satisfaction through effective problem-solving and follow-ups.
  • Provide accurate information and support to customers as needed.
  • Document customer interactions and keep organized records of orders and communications.
  • Coordinate with internal teams to ensure smooth order processing and timely deliveries.

Requirements:

  • Minimum 1 year of proven experience as a Customer Service Representative (CSR) or in a similar customer-facing role.
  • Excellent verbal and written communication skills.
  • Strong telephone etiquette and active listening skills.
  • Ability to handle multiple customer queries efficiently across different platforms.
  • Basic computer proficiency and familiarity with posting orders on online portals.
  • Positive attitude, problem-solving mindset, and dedication to customer satisfaction.
  • Ability to work well under pressure and meet daily operational targets.

What We Offer:

  • Competitive salary with performance-based growth opportunities.
  • Collaborative, supportive, and professional work environment.
  • Opportunity to work with a leading tech retail platform.
  • Employee discounts on tech gadgets and accessories.

How to Apply:

Submit your updated resume at https://gadgets360.pk/careers/ or email hr@gadgets360.pk with the subject line "CSR Application - LinkedIn".

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Retail Appliances, Electrical, and Electronic Equipment
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