Customer Support Executive

4 weeks ago

Islamabad, Islamabad, Pakistan Vyro Full time

About the Role:

Seeking a Customer Support Executive professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.

What You'll Do:

  • Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences.
  • Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries.
  • Product Feedback Analysis: Gather, analyse, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team.
  • Report Preparation: Prepare regular reports summarising customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes.
  • Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction.
  • Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximise their product experience.
  • Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times.
  • Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services.
  • Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers.

What We're Looking For

  • Bachelor's degree in Computer Science or relevant fields
  • Working Hours: (6PM – 2AM)PKT or (2AM- 10AM)PKT
  • Excellent written and verbal communication skills.
  • Previous working experience with international customers.
  • Customer-centric mindset with a genuine desire to help customers.
  • Excellent problem-solving skills and the ability to think on your feet.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Proficiency in using various communication tools and software.
  • Strong organisational and time-management skills.
  • Team player with a positive attitude.
  • Empathy and active listening skills.
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