Customer Support Executive

3 weeks ago

Islamabad, Islamabad, Pakistan ibexl Full time
Overview

We are looking for an incredible resource who can do wonders in the world of CX with their wit and customer-centric attitude. In this role, you will provide satisfactory solutions to a diverse range of customer queries through written and verbal communication, maintaining a positive attitude. The Customer Support Executive within the Operations department will assist customers with questions, new orders, service delivery, billing, and other inquiries.

Responsibilities
  1. Respond professionally to customer inquiries about products and services, including taking and canceling orders, and handling complaints.
  2. Maintain records of customer interactions, transactions, inquiries, complaints, comments, and actions taken. Process orders, forms, and applications.
  3. Follow up to ensure customer requests are addressed, aiming for First Contact Resolution (FCR).
  4. Refer unresolved grievances or special requests to appropriate departments for further investigation.
  5. Enhance the organization's reputation by taking ownership of requests and exploring opportunities to add value.
Why Start Your Career at Ibex?

At Ibex, we pride ourselves on our market leadership, driven by our dedicated team. We provide a nurturing learning environment, memorable experiences, and opportunities to build strong relationships. Joining Ibex means gaining exposure, experience, and a pathway to market value. If you aspire to build your career with one of the world's biggest organizations, we are the place for you

What Makes You a Good Fit?

This role requires excellent communication skills and agility to thrive in a fast-paced environment. If you resonate with this, you are a perfect fit We offer an environment where your CX skills can flourish.

What We Seek in You
  • Collaborative mindset
  • Customer service focus
  • Problem-solving ability
  • Ability to communicate technical information simply
Job Requirements
  • Bachelor's degree or higher
  • Experience in customer support or related fields (preferred)
  • Strong written and verbal English communication skills
  • Proficiency in MS Office (especially Excel and Word)
Learning and Takeaways

At Ibex, we will help you grow:

  • Unlimited exposure
  • Skill polishing opportunities
  • A positive learning environment
  • Experience to shape your future
  • Collaboration with a diverse, trained network of professionals

If you want to build your career with one of the biggest organizations, we value work and contribution over credentials. Your impact is what matters most.

What to Expect After Applying

Once you apply, relax while we review your application. Expect a call from our recruitment team within 3 working days for initial screening. Good luck

Perks & Benefits
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
#J-18808-Ljbffr

  • Customer Support Executive

    1 week ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time

    Company DescriptionVelocity BPO, established in 2020, is a strategic partner dedicated to driving business success. We have earned a stellar reputation for delivering transformative solutions that accelerate growth and enhance our clients' competitive edge. Our commitment to excellence makes us a trusted ally for businesses seeking significant...

  • Customer Support Executive

    4 weeks ago

    Islamabad, Islamabad, Pakistan Noetic Technologies Full time

    Customer Support Executive Noetic Technologies, Pakistan The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.ResponsibilitiesRespond to customer inquiries and complaints in a timely and efficient mannerProvide accurate, valid, and...

  • Customer Support Executive

    3 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    As a customer support executive, you will be responsible for listening to customer concerns and providing information about our products and services over the phone, emails, and text.This role includes answering customer questions, resolving issues, and ensuring customer satisfaction.We are looking for individuals who can work under pressure, are punctual,...

  • Support Executive

    1 week ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer support through timely and effective resolution of customer inquiries and complaints.Takes ownership of resolving customer issues in a professional and courteous mannerDevelops...

  • Customer Support and Service Executive

    3 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Customer Support and Service ExecutiveAn exciting opportunity has arisen for an experienced Customer Support and Service professional.The ideal candidate will have excellent communication skills, experience working in a call center, and a strong focus on customer satisfaction.Key responsibilities include:Email communication and appointment fixingVoice and...

  • Customer Support Executive

    4 weeks ago

    Islamabad, Islamabad, Pakistan Veclar Technologies Full time

    Veclar Technologies is a B2B/C company that designs brands and digital experiences which engage the right customer. We unite businesses around the globe that require IT service-based assistance. We are currently looking for data verification executives to join our team.The job includes:Prospecting leads and contacting them to verify informationSetting up...

  • Customer Support Executive

    4 weeks ago

    Islamabad, Islamabad, Pakistan Vyro Full time

    About the Role:Seeking a Customer Support Executive professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.What You'll Do:Identify...

  • Customer Support Executive

    1 week ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Customer Support ProfessionalWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Professional.Job SummaryThis role involves handling incoming calls and chats from customers, recognizing their requirements, and ensuring their satisfaction through transparent and engaging communication.The ideal candidate will...

  • Customer Support Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Parhlo Full time

    Managing customer service inquiries for our international clients over the phone and emailIdentifying and assessing customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationFollow communication procedures, guidelines and policiesRequirements :The applicants must possess...

  • Customer Service And Support Executives

    4 weeks ago

    Islamabad, Islamabad, Pakistan Selteq Pvt Ltd Full time

    Customer Service And Support Executives Selteq Pvt Ltd, Pakistan An exciting opportunity has arisen for an experienced Customer Support and Service Executive. The ideal candidate will have excellent communication skills and experience working in a call center.Job Shift: Second Shift (Afternoon)Job Location: Islamabad, PakistanAge: 20 - 45 YearsMinimum...