Customer Support Executive

14 hours ago

Islamabad, Islamabad, Pakistan ibexl Full time
Overview

We are looking for an incredible resource who can do wonders in the world of CX with their wit and customer-centric attitude. In this role, you will provide satisfactory solutions to a diverse range of customer queries through written and verbal communication, maintaining a positive attitude. The Customer Support Executive within the Operations department will assist customers with questions, new orders, service delivery, billing, and other inquiries.

Responsibilities
  1. Respond professionally to customer inquiries about products and services, including taking and canceling orders, and handling complaints.
  2. Maintain records of customer interactions, transactions, inquiries, complaints, comments, and actions taken. Process orders, forms, and applications.
  3. Follow up to ensure customer requests are addressed, aiming for First Contact Resolution (FCR).
  4. Refer unresolved grievances or special requests to appropriate departments for further investigation.
  5. Enhance the organization's reputation by taking ownership of requests and exploring opportunities to add value.
Why Start Your Career at Ibex?

At Ibex, we pride ourselves on our market leadership, driven by our dedicated team. We provide a nurturing learning environment, memorable experiences, and opportunities to build strong relationships. Joining Ibex means gaining exposure, experience, and a pathway to market value. If you aspire to build your career with one of the world's biggest organizations, we are the place for you

What Makes You a Good Fit?

This role requires excellent communication skills and agility to thrive in a fast-paced environment. If you resonate with this, you are a perfect fit We offer an environment where your CX skills can flourish.

What We Seek in You
  • Collaborative mindset
  • Customer service focus
  • Problem-solving ability
  • Ability to communicate technical information simply
Job Requirements
  • Bachelor's degree or higher
  • Experience in customer support or related fields (preferred)
  • Strong written and verbal English communication skills
  • Proficiency in MS Office (especially Excel and Word)
Learning and Takeaways

At Ibex, we will help you grow:

  • Unlimited exposure
  • Skill polishing opportunities
  • A positive learning environment
  • Experience to shape your future
  • Collaboration with a diverse, trained network of professionals

If you want to build your career with one of the biggest organizations, we value work and contribution over credentials. Your impact is what matters most.

What to Expect After Applying

Once you apply, relax while we review your application. Expect a call from our recruitment team within 3 working days for initial screening. Good luck

Perks & Benefits
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
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