Fresh Grads Hiring 2025

4 days ago


Model Town Tehsil, Pakistan Programmers Force Full time

Position Overview

As an Associate Product Support Engineer, the successful candidate will have a knack for effective verbal and written communication and helping customers with enquiries (i.e., Technical and Non-Technical System Issues, Guiding Customers on How to use the System) on a large scale over Live Chat platforms, Email, and in meetings. You will work closely with our Customer Onboarding and different development teams to become the support specialist for thousands of new and existing businesses. This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology, and a love for working in a dynamic, fast-paced environment.

Responsibilities

  • Replicate, understand, and troubleshoot end-user technical/non-technical issues via email or live web chat.
  • Manage customer escalations in accordance with agreed SLAs and support agreements.
  • Maintain a high level of customer engagement and satisfaction.
  • Ability to present complex technical information to a non-technical audience.
  • Coordinate issue resolution efforts with other tech departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
  • Adapt to/learn new product enhancements quickly to include in training resources.

Requirements

  • Excellent communication (Verbal and Written) Skills - Native.
  • Bachelor's degree in CS, Data Science, or related field.
  • Knowledge or experience with SAAS Products.
  • Prior experience in using Ticket Tracking/logging tools (e.g., Zendesk).
  • Experience in live chat tools like Intercom, Slack, and Skype is preferred.
  • Eagerness to learn and develop skills to improve work performance.
  • Willingness to work in rotational shift patterns as per business needs (Time Zones GMT, Eastern Time, etc.).
  • A team player, with the ability to communicate and work effectively with other departments.

Nice to have

  • Technical experience (APIs, SDKs, Postman).
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