Senior Billing Coordinator

Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

What You'll Do As a Senior Billing Coordinator
Employees employed in the role of Senior Billing Coordinator shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Process all pertinent individual customer invoices each day with 100% accuracy.
• Resolve and respond to all "rejected" invoices in a timely manner.
• Maintain and reconcile specific accounts to ensure all invoices have been billed and will be paid as agreed.
• Train and mentor new/junior team members and help them resolve complex issues.
• Accurately prepare daily, weekly, or monthly spreadsheet billings.
• Process all other forms of billings as needed (paper, electronic, manual).
• Provide daily support for the entire Department and train junior staff.
• Maintain and act upon issues sent to the Credit email boxes. This includes written and verbal communication with customers, Credit, and our Sales Teams.
• Entice all customers to move to some sort of electronic billing (EDI, E-invoicing, etc.) to reduce costs and prevent "lost" invoices.
• Daily processing of invoices on individual accounts. Need to research and resolve problem issues by understanding their systems, requirements and by corresponding with the customer and Sales Department.
• Reconciling and Maintaining of Specific Customer accounts; Daily emails to specific end users and their manager. Resolve problem issues and re-bill as needed. Process credit adjustments as required. Apply credits and payments as needed.
• Process daily emails into the Tax-Exempt Credit email box as needed. Understand how taxation works in each state. Modify orders as needed. Follow up with Sales and Tax Manager as needed.

Education/Certification
What you will bring to the team:
ACCA/MBA/BBA in Finance & Accounting or any other related field

Required Experience

• 3 – 5 years of Credit/Collection/Billing experience including senior support roles with an emphasis on electronic billing & payment posting.
• Advanced knowledge of billing systems, ERP software. Experience with MS D365 (CE/FNO) is a plus.
• Computer proficiency required, including advanced proficiency in MS Excel.
• Ability to develop a positive working relationship with customers and other departments.
• Possess excellent oral and written communication skills with an emphasis on email etiquette.
• Organizational and follow up skills are a must. Ability to multi task as needed and to think outside the box. Attention to detail and being able to recognize issues before they happen (reading between the lines)
• Ability to be accurate while accomplishing daily goals.
• Train and mentor junior staff. Review daily team tasks for accuracy and completion.

Zones offers a comprehensive Benefits package. At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym. We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job timings: 8:00 PM to 5:00 AM (Pk time)

• Not Applicable

• Full-time

• Accounting/Auditing and Finance

• Computer Hardware Manufacturing
• Software Development
• IT Services and IT Consulting

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