Call Centre Assistant

3 weeks ago

Islamabad, Islamabad, Pakistan International Organization for Migration Full time

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Organizational Context and Scope:

Established in 1951, and operational in Pakistan since 1981, IOM is the leading intergovernmental organization in the field of migration and works closely with governmental, inter-governmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Over the years, IOM has expanded and affirmed its role as the leading Organization assisting the Government of Pakistan to ensure humane and orderly movement of people by devising practical solutions to shifting dynamics of migration, protecting, assisting, and supporting vulnerable migrant populations, promoting international cooperation on migration issues and serving as a key source of advice on migration policy, research, data and practice.

In line with national priorities, IOM is implementing a variety of interventions to address gaps in humanitarian-development peace nexus and respond to the needs of the most vulnerable population. To further strengthen and streamline its management processes aiming to strengthen accountability to affected populations in Pakistan, IOM Pakistan has a dedicated Call Centre as a formal channel between affected communities and IOM through which complaints and feedback are registered and resolved, and responses are provided in a timely, confidential, and safe manner.

Under the overall supervision of the PSEA Coordinator and the direct supervision of the Senior Call Centre Associate, the Call Centre Assistant will be responsible for the following duties:

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