Solution Engineer Technical Support

2 weeks ago

Karachi, Sindh, Pakistan Mushawarsolutions Full time

"The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle."
— Steve Jobs —

Category

IT

Functional Area

Project Management

Location

Karachi (Hybrid - Candidate should be flexible to work in U.S. Eastern Time)

Job Type

Full Time/Permanent

Qualifications

Bachelors' degree in Computer Engineering or equivalent.

Experience

Minimum 2+ years working in a similar role.

Offered Salary

Market Competitive + Other benefits.

Job Description

Our client is looking for a solution engineer to work in our constantly evolving environment. You will become part of our Global Operations team and play an important role in enhancing our Product Support Team. The candidate would be responsible for:

  1. Analyzing logs and providing resolution to assigned tickets.
  2. Providing Level 2 support and troubleshooting escalated queries.
  3. Performing configurations and testing in proto environments.
  4. Rolling out configuration changes in Production.
  5. Handling real-time Production issues and providing optimum solutions.
  6. Assigning/escalating issues to relevant teams with complete details in a timely manner.
  7. Comprehending complicated issues and communicating them to all internal and external stakeholders in a clear and concise manner.
  8. Analyzing/documenting user requirements and creating technical specifications.
  9. Efficiently delivering all assigned projects/tasks.
  10. Providing estimations of assigned work and working closely with Team Lead and GOPS management to ensure successful deliveries.
  11. Working closely with Customer/Client support, Relationship management, IT, Development, and other Operations teams to ensure efficient outcomes.
  12. Reviewing, managing & maintaining the knowledge base.
  13. Having database knowledge (SQL, Postgres, Ignite would be a plus).
  14. Knowledge of FIX Protocol would be a plus.
  15. Being convenient for evening & night shifts.
  16. Being available for on-site job or remote work in Karachi.
  17. Having good communication skills.
  18. Experience with US clients would be a plus.
Skills
  1. Be organized, thorough & process-driven.
  2. Able to handle pressure and work on tight deadlines.
  3. Have excellent problem-solving & communication skills.
  4. Be competent in computer systems and technologies.
  5. Comply with all organizational processes, procedures, and policies.
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