Technical Support Specialist

13 hours ago

Karachi, Sindh, Pakistan beBeeEngineering Full time 600,000 - 800,000

Customer Support Engineers play a vital role in resolving technical issues and ensuring customer satisfaction.

Job Description:

We are seeking an experienced Customer Support Engineer to join our team. As a key member, you will be responsible for providing timely and professional support to customers through various communication channels.

The ideal candidate will have intermediate knowledge of computers and networking, as well as strong problem-solving skills. A minimum of six months of experience in software troubleshooting is preferred but not required.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely manner.
  • Troubleshoot technical issues with software applications and provide solutions or escalate to senior engineers as needed.
  • Collaborate with cross-functional teams to resolve complex customer issues.

Requirements:

  • Intermediate/A-Level education or equivalent.
  • Basic knowledge of computers and networking.
  • Strong communication and problem-solving skills.

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