
Human Resources Manager
1 week ago
Human Resources Manager – BPO Industry Experience Required
Location: Lahore
Job Type: Part-Time, 7 pm to 11 pm
Industry: BPO / Call Center / Outsourcing
About the RoleWe are seeking an experienced and dynamic Human Resources Manager with a strong background in the BPO industry to lead our HR department. The ideal candidate will be proficient in high-volume recruitment, employee engagement, compliance, and HR operations within a fast-paced BPO environment.
Key Responsibilities- Oversee the full spectrum of HR functions, including recruitment, onboarding, performance management, employee relations, and compliance.
- Develop and implement HR strategies aligned with overall business objectives.
- Manage end-to-end recruitment for various BPO roles (agents, team leads, support functions).
- Ensure legal compliance by monitoring and implementing applicable HR practices and regulations.
- Lead employee engagement initiatives to foster a high-performance culture.
- Handle grievance redressal, conflict resolution, and disciplinary procedures.
- Collaborate with department heads to identify workforce needs and develop efficient HR systems.
- Maintain HR records and reports for audits and internal tracking.
- Minimum 3–5 years of experience in HR within the BPO industry (mandatory).
- Strong understanding of labor laws and HR best practices.
- Excellent communication, interpersonal, and leadership skills.
- Experience with HR software and applicant tracking systems.
- Bachelor's degree in HRM, Business Administration, or a related field (MBA preferred).
- Competitive salary and benefits
- Dynamic, growth-oriented environment
- Opportunity to be part of a high-performing team
- Career advancement opportunities
- Apply Now: Send your CV
- Seniority level: Mid-Senior level
- Employment type: Part-time
- Job function: Human Resources
- Industry: BPO / Call Center / Outsourcing
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