Air Export Customer Service Senior Officer

1 day ago


Gujranwala, Punjab, Pakistan Yusen Logistics Full time

Responsibilities:

  • Coordinate with destination and customer for shipping instruction

  • Booking of flights with procurement team.

  • Arrange shipments collection with customers and Traffic Team

  • Basic knowledge on cargo commodity as per IATA rules and regulation

  • Track and monitor shipments status and inform customer accordingly

  • Maintain good relationships with both internal and external stakeholders

  • Handle all customers' enquiries timely and effectively

  • Work closely with internal operations to meet customers requirements

  • Ensure compliance with customers Standard Operating Procedures

  • Ensure all data are updated correctly in system

  • Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements

  • Monitors progress to achieve month end targets

  • Work with billing team to close off jobs and issue invoice

  • Take charge of suppliers invoice disputes

  • Take lead in issue resolutions

  • Implement improvements to enhance service capability within the team

  • All other ad-hoc work instructions from Supervisor / Manager

Requirements:

  • Minimum Diploma in Logistics / Supply Chain or equivalent

  • At least 3 - 4 years of experience in Airfreight and familiar with export process

  • Good understanding of Incoterms 2010

  • Self-discipline, initiative, responsible and independent in a fast-paced environment

  • A good team player with good interpersonal and communication skills

  • Flexible / Adaptive to changes

  • Meticulous to details

Working Location

Changi Airfreight Centre

119 Airport Cargo Road

Working Hours

Monday : 08:30 am to 06:00 pm

Tuesday – Friday : 08:30 am to 06:15 pm

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