
Customer Experience Lead
16 hours ago
This position will be responsible for designing and driving Company's end-to-end customer care strategy, ensuring seamless, consistent and brand-aligned service delivery across all touchpoints. This role will oversee issue resolution, refunds, returns and escalations, while building robust post-sales support processes that strengthen customer trust. By leveraging insights, analytics and technology, the incumbent will optimize systems, automate high-volume queries and enhance operational efficiency. It will also play a pivotal role in aligning customer feedback with business strategies, collaborating with cross-functional teams to improve products, services and campaigns. This role guides and mentors the customer care team, setting high service standards and fostering a culture of empathy, accountability and performance excellence.
QualificationMasters or Bachelors degree in Business, Marketing or related field
Required Skills- Functional:
- Proven expertise in customer service operations, preferably in a retail or fashion environment.
- Strong understanding of customer service technology (CRM systems, live chat, helpdesk platforms).
- Ability to analyze data and turn insights into action.
- Familiarity with omnichannel retail models.
- Behavioral:
- Strong customer-first mindset with sensitivity to brand tone and customer expectations.
- Strong leadership, mentoring, and people development skills.
- Excellent communication and conflict-resolution abilities.
- Proactive problem-solving and cross-functional collaboration.
6-7 years in Customer experience with at least 2 years in a leadership role
#J-18808-Ljbffr-
Customer Experience Specialist
2 weeks ago
Lahore, Punjab, Pakistan beBeeCustomerService Full time 20,000 - 30,000Customer Service Role OverviewWe are seeking experienced customer service professionals to join our team in a dynamic and fast-paced environment.To succeed in this role, you should have at least six months of experience in customer-facing positions, with strong communication skills and the ability to work under pressure.The ideal candidate will be a...
-
Customer Experience Specialist
3 weeks ago
Lahore, Punjab, Pakistan Mindbridge Full timeWho We AreWe are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive...
-
Customer Experience Ambassador
15 hours ago
Lahore, Punjab, Pakistan beBeeCustomerService Full timeJob Title: Customer Service RepresentativeAbout the RoleWe are seeking a highly skilled and proactive Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key ResponsibilitiesCommunicate effectively with...
-
Customer Experience Specialist
3 weeks ago
Lahore, Punjab, Pakistan LiveChat World Wide Full timeMaintaining a positive, empathetic and professional attitude toward customers at all times and provide exceptional Customer ExperienceResponding promptly to customer inquiries, complaints and queriesCommunicating with customers through various channels including Calls, Chats, Emails e.t.c.Acknowledging and resolving customer complaints and make necessary...
-
Customer Experience Specialist
2 weeks ago
Lahore, Punjab, Pakistan beBeeEmpathy Full time 400,000 - 700,000Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer service and ensuring that our clients receive the best possible experience."],
-
Manager, Customer Experience
3 weeks ago
Lahore, Punjab, Pakistan Delivery Hero SE Full timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Customer Experience Specialist
19 hours ago
Lahore, Punjab, Pakistan beBeeInterior Full time 800,000 - 1,200,000We are seeking a professional with expertise in customer satisfaction, sales performance, and project management to join our team. The ideal candidate will ensure tailored solutions for clients, meet sales targets, and maintain strong relationships with architects and contractors.Key Responsibilities:Oversee the entire customer experience, from measurements...
-
Delivering Excellent Customer Experiences
19 hours ago
Lahore, Punjab, Pakistan beBeeCustomer Full time 5,000,000 - 7,000,000Job Role: Customer Advocate Customer Success Specialist Job DescriptionWe are seeking an exceptional Customer Advocate to deliver outstanding customer experiences that meet and exceed our clients' expectations.Provide timely and effective resolutions to customer inquiries and concerns, ensuring a high level of satisfaction.Key Responsibilities: Offer expert...
-
Upwork Bidder
4 weeks ago
Lahore, Punjab, Pakistan Lead Laya Full timeWe are seeking an experienced Upwork bidder to apply for potential jobs. The ideal candidate should have a proven track record of writing successful proposals, knowledge of the Upwork platform, and the ability to identify and bid on suitable jobs for our services.Responsibilities:Search and identify relevant jobs on UpworkWrite and submit persuasive...
-
Renowned Customer Experience Expert Wanted
15 hours ago
Lahore, Punjab, Pakistan beBeeCustomerExperience Full timeCustomer Experience RepresentativeOur team is looking for a professional with exceptional communication skills and a passion for delivering outstanding customer experiences. As a Customer Experience Representative, you will be responsible for ensuring that our customers receive the best possible service across all touchpoints of the remittance journey.Key...