Advanced Product Specialist

4 weeks ago

Lahore, Punjab, Pakistan Info Resume Edge Full time

The Advanced Product Specialist plays a critical role in supporting the development, launch, and continuous improvement of products and solutions. This position bridges technical expertise, market knowledge, and customer needs to ensure product success and drive growth. The Advanced Product Specialist works closely with product managers, engineering teams, sales, and customers to provide advanced support and deliver best-in-class product experiences.

Key Responsibilities:

  • Serve as a subject matter expert (SME) for assigned products, with deep understanding of technical specifications, features, and market applications.

  • Support the product lifecycle from development to launch and post-launch activities, ensuring products meet quality, performance, and customer requirements.

  • Conduct product demonstrations, technical presentations, and training for internal teams, partners, and customers.

  • Act as a key point of contact for complex customer inquiries, providing advanced troubleshooting and technical support.

  • Gather and analyze customer feedback, market trends, and competitive insights to recommend product improvements or enhancements.

  • Collaborate with product management and engineering to define product requirements and support roadmap planning.

  • Develop and maintain detailed product documentation, including user guides, FAQs, and technical manuals.

  • Participate in product testing, validation, and quality assurance processes.

  • Support sales and marketing teams with technical expertise during pre-sales activities, proposals, and customer meetings.

  • Represent the company at industry events, trade shows, and customer sites when required.

Qualifications:

  • Bachelors degree in Business, Engineering, Marketing, or a related technical field.

  • Minimum 3-5 years of experience in a product specialist, product support, or technical sales role.

  • Strong technical background with the ability to quickly learn complex products and solutions.

  • Excellent problem-solving and analytical skills.

  • Strong presentation, training, and communication abilities.

  • Experience working cross-functionally with engineering, sales, marketing, and customer support teams.

  • Proficiency in using CRM and product management tools.

  • Ability to travel as required to support customers or attend industry events

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