E-commerce Support Coordinator
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Project & People Manager | Executive Assistant to CEO @ GrowthRise | Scaling E-Commerce Ops | Stakeholder Relations | Certified in Google PMCompany: GrowthRise Solutions
Location: Bahria Town Phase 7, Islamabad
Positions Available: 2
Job Type: Full-Time (On-Site)
Are you a customer-focused professional ready to make an impact in the dynamic e-commerce industry? GrowthRise Solutions is hiring E-commerce Support Coordinators to join our team in Bahria Town Phase 7, Islamabad. This is a full-time, in-office role offering an exciting opportunity to grow your career in e-commerce.
Key Responsibilities:
1. Deliver Exceptional Customer Support
Respond promptly and professionally to customer inquiries across various channels.
Ensure high levels of customer satisfaction through effective communication and issue resolution.
2. Manage Orders and Returns
Process orders and returns with precision to ensure smooth fulfillment.
Maintain accurate records of tracking numbers for efficient order monitoring.
3. Engage in Live Customer Service Chats
Address customer queries through live chat platforms.
Resolve account-related concerns and provide timely solutions.
4. Utilize Technology for Efficient Service
Leverage computer operations, including data entry, to handle customer interactions.
Use Microsoft Office tools, particularly Excel and Word, to enhance service processes.
5. Communicate Effectively
Demonstrate a strong command of written and spoken English for clear and professional communication.
Qualifications:
Location: Must be able to commute daily to our office in Bahria Town Phase 7, Islamabad.
Education: A Bachelor's degree in any field is required.
Experience: Previous experience in e-commerce or knowledge of eBay operations is a significant advantage.
Technology: Must bring your own laptop to the office daily.
Why GRS:
Competitive salary and growth opportunities in the thriving e-commerce sector.
Comprehensive training for qualified candidates to excel in their role.
A collaborative and fast-paced work environment with a focus on customer satisfaction.
Be part of a company dedicated to problem-solving excellence and customer engagement.
Note:
This position requires daily in-office attendance. Candidates who cannot meet this requirement or do not match the specified criteria are advised not to apply.
If you're a dedicated customer support professional seeking a rewarding role with room for advancement, we'd love to hear from you Apply today to join the GrowthRise Solutions team.
Seniority level- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesIT Services and IT Consulting
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