Customer Service Representative

6 days ago

Lahore, Punjab, Pakistan KH Global Full time
Job Description:

Join our dynamic team at KH GLOABL, a leading player in the telemarketing industry based in Lahore, specializing in inbound and outbound sales campaigns in the energy sector. We are looking for enthusiastic fresh graduates to join us as Part Time Night Customer Service Representatives.

Responsibilities:

  1. Handle inbound and outbound customer calls with professionalism and courtesy.
  2. Provide information about our services and assist customers with their inquiries.
  3. Document interactions and maintain up-to-date records.
  4. Collaborate with team members to achieve sales targets and improve customer satisfaction.
  5. Support management in executing promotional campaigns.

Required Skills:

  1. Excellent verbal and written communication skills.
  2. Strong problem-solving abilities and a customer-oriented mindset.
  3. Ability to work in a fast-paced environment.
  4. Basic understanding of accounting principles is a plus.
  5. Proficiency in MS Office applications.

Educational Qualification:
Bachelor's degree in any field; fresh graduates are encouraged to apply. Knowledge of accounting or customer service experience will be an advantage.

Job Specification:
  1. Communication Skills
  2. Clear and confident speaking voice
  3. Fluent in English (especially for international campaigns)
  4. Active listening
  5. Persuasion & Negotiation
  6. Ability to influence customer decisions
  7. Handling objections calmly and confidently
  8. Customer Service Skills
  9. Patience and empathy
  10. Friendly and helpful attitude
  11. Conflict resolution
  12. Sales Techniques
  13. Understanding sales funnels
  14. Using scripts effectively
  15. Closing deals confidently
  16. Product Knowledge
  17. Deep understanding of the product/service you're selling
  18. Ability to answer questions accurately
  19. Time Management
  20. Handling multiple calls efficiently
  21. Meeting daily/weekly targets
  22. CRM & Computer Skills
  23. Using dialer systems (e.g., Vicidial)
  24. Adaptability
  25. Ability to handle pressure and rejection
  26. Quick to adjust tone or strategy depending on the customer
  27. Team Collaboration
  28. Working with fellow agents and supervisors
  29. Sharing tips and learning from feedback
  30. Attention to Detail
  31. Recording customer info accurately
  32. Following call guidelines and compliance rules
Job Rewards and Benefits: Incentive Bonus
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