Ecommerce Customer Service Representative

9 hours ago

Islamabad, Islamabad, Pakistan GrowthRise Solutions Full time
Ecommerce Customer Service Representative

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Direct message the job poster from GrowthRise Solutions

Project & People Manager | Executive Assistant to CEO @ GrowthRise | Scaling E-Commerce Ops | Stakeholder Relations | Certified in Google PM

Title: eCommerce Customer Service Representative CSR

Job Description

Company: GrowthRise Solutions

Location: Bahria Town Phase 7, Islamabad

Positions Available: 10

Job Type: Full-Time (In-Office)

GrowthRise Solutions is seeking enthusiastic E-commerce Client Engagement Coordinators to join our team in Bahria Town Phase 7, Islamabad. This full-time, on-site role offers the opportunity to grow in the e-commerce industry and make a meaningful impact on customer satisfaction.

Responsibilities:

  1. Respond promptly and professionally to customer inquiries across multiple channels.
  2. Ensure a high level of customer satisfaction through proactive communication and problem resolution.
  3. Assist in processing returns and managing order fulfillment efficiently.
  4. Maintain accurate tracking records for seamless order management.
  5. Engage in live chat support to address customer queries and provide solutions.
  6. Handle account-related concerns with professionalism and efficiency.
  7. Utilize computer systems for data entry and managing customer interactions.
  8. Demonstrate proficiency in Microsoft Office, particularly Excel and Word, to optimize workflow.
  9. Exhibit strong written and verbal communication skills in English for clear customer interactions.
  10. Resolve customer concerns effectively through professional and courteous communication.

Qualifications & Requirements:

  • Must be able to commute daily to our office in Bahria Town Phase 7, Islamabad.
  • Minimum of a Bachelor's degree in any field.
  • Prior experience in e-commerce or familiarity with eBay operations is a plus.
  • Must bring a personal laptop to the office daily.

Why Join GrowthRise Solutions?

  • Competitive salary with career growth opportunities in the e-commerce industry.
  • Hands-on training and skill development for qualified candidates.
  • A collaborative, fast-paced work environment focused on customer engagement and problem-solving.

Candidates who do not meet the specified requirements or cannot commit to daily in-office attendance should refrain from applying.

If you are a customer-focused professional seeking an engaging role with long-term growth potential, we encourage you to apply

Job Types: Full-time, Entry level

Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • IT Services and IT Consulting
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