Customer Service Representative

1 day ago


Lahore, Punjab, Pakistan Horizon Solutions Management Full time
Customer Service Representative & Taxi Dispatcher

Horizon Solutions Management Lahore, Punjab, Pakistan

Job Summary:
We are seeking a reliable and customer-focused individual to join our team as a Customer Service Representative & Taxi Dispatcher. This role involves handling customer inquiries, dispatching taxis efficiently, and ensuring excellent service delivery. The ideal candidate should have strong communication skills, the ability to multitask, and experience in a fast-paced environment.

Key Responsibilities:
  1. Respond to customer inquiries via phone, email, and online booking platforms.
  2. Dispatch taxis to customers in an efficient and timely manner.
  3. Monitor and update dispatching software to track vehicle locations and availability.
  4. Coordinate with drivers to ensure smooth operations and address any issues.
  5. Maintain records of bookings, cancellations, and complaints.
  6. Provide customers with fare estimates, route details, and estimated arrival times.
  7. Handle customer complaints professionally and escalate issues when necessary.
  8. Assist in resolving scheduling conflicts and optimizing fleet efficiency.
  9. Ensure compliance with company policies and local transportation regulations.
  10. Perform administrative tasks related to dispatch operations as needed.
Requirements:
  1. Education: High school diploma or equivalent (Bachelor's degree preferred).
  2. Experience: Previous experience in customer service, dispatching, or transportation/logistics is a plus.
  3. Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and work under pressure.
  • Proficiency in using dispatch software, GPS tracking systems, and Microsoft Office.
  • Strong organizational and time management skills.
Other Requirements:
  • Availability to work in shifts, including nights, weekends, and holidays.
Seniority level

Entry level

Employment type

Full-time

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service Representative JobWe are looking for a skilled Customer Service Representative to join our team. As an Inbound Customer Chat Representative, you will have the following key responsibilities:Respond to inbound chat inquiries and provide effective customer support.Utilize product knowledge to assist potential customers and resolve their...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service Representative Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing exceptional customer service by managing phone calls, greeting visitors, and performing various administrative tasks.Key Responsibilities:Manage phone calls...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service Representative OpportunityWe are seeking a skilled and enthusiastic customer service representative to join our team.Job Description:As a customer service representative, you will be responsible for providing exceptional customer service via telephone. This includes answering customer inquiries, resolving issues, and offering financial...


  • Lahore, Punjab, Pakistan TLT Dispatch services Full time

    Company DescriptionTLT Dispatch Services is a consulting company based in Lahore District. It offers professional services and BPO solutions to the Corporate Travel Management Landscape.Role DescriptionThis is a full-time, on-site role as a customer service representative at TLT Dispatch Services. The Representative will be responsible for handling customer...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service Representative Job DescriptionThis role is ideal for individuals who excel in communication and are passionate about providing exceptional customer experiences.We are seeking a Call Center Representative to join our team. In this full-time position, you will be responsible for delivering top-notch customer service support, ensuring client...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service RepresentativeWe are looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients and customers via phone, email, and live chat.Responsibilities:Respond to customer inquiries and issues in a...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service Representative Job DescriptionWe are seeking a confident and English-fluent professional to join our team as a Customer Service Representative. This is an exciting opportunity for individuals looking for a dynamic work environment where they can grow their skills and career.About the Role:As a Customer Service Representative, you will be...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for managing incoming and outgoing calls, providing excellent customer service, and resolving issues efficiently.The ideal candidate will have strong interpersonal skills,...


  • Lahore, Punjab, Pakistan Nafay Motors Pty Ltd Full time

    High school diploma or equivalent (Bachelor's degree preferred).We strive to deliver exceptional customer service and build long-lasting relationships with our clients. Vision: Our vision is to become a leading automotive company, known for our excellence in importing and exporting Japanese vehicles, and to expand our operations globally to meet the growing...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and motivated individual to join our team as a customer service representative. The ideal candidate will possess excellent communication skills, both written and verbal.This is an exciting opportunity for someone who is looking to start their career in customer service. As a customer...