Inside Solutions Architect

Overview

Inside Solutions Architect - Digital Workplace role at Zones IT Solutions. The Inside Solutions Architect (ISA) is a presales resource that leads the consultative discovery of the client's goals, objectives, and challenges, and translates them into effective technology solutions. The primary objective is to increase growth of revenue and margin from opportunities in the respective solution environment. The Digital Workplace ISA supports Zones Account Executives (AE), Account Managers (AM), Advanced Technology Executives (ATE), Client Executives (CE), and Solution Architects (SA) with presales assistance, BoM creation, quote creation, and providing general technical answers on supported solution areas. The ISA works as a trusted advisor and subject matter expert for clients and Zones' sales teams.

What you'll do as the Inside Solutions Architect Digital Workplace

• Own the technical relationship with clients on assigned opportunities from small/mid-market and enterprise accounts.
• Support AEs, AMs, ATEs, CEs, and SAs by performing presales activities required to complete the solution design. These activities include submitting Deal Registrations, creating BoMs, securing Zones solution costs from OEM or Distributor, creating Visio diagrams on complex solutions, building a quote in Zones CRM, and validating the solution accuracy prior to delivery.
• Conduct discovery calls to scope customer requirements/pain points and use that information to design appropriate solution.
• Conduct required assessments on customer environments to drive assessment-led selling.
• Demonstrate strong business acumen and deep understanding of client's IT-related business goals and challenges through presentations to ensure proper translation of the client's needs into solutions.
• Review quotes/configurations prior to delivery to the Customer to ensure accuracy and minimize costly returns and customer satisfaction issues.
• Build in-depth knowledge of clients' technical and business priorities, challenges and initiatives that can be translated into solution opportunities.
• Identify and recommend upsell/cross-sell opportunities to help maximize solution revenue and margin potential.
• Display a positive, can-do attitude, willing to help others, and take initiative to improve internal processes and documentation.
• Responsible for developing and proposing technology solutions that meet customers' needs.
• Sell solutions across technology lifecycle (Discover, Assess, Solution, Migrate and Manage).
• Keep pipeline, forecast, time and billing, project and activity reporting current based on defined tools and meeting submittal deadlines.
• Maintain certifications necessary to enable Zones to resell the products and maintain the highest level of vendor rebates and secure the lowest cost.
• Develop a deep understanding of Zones' services catalog and how it applies to client opportunities.

Education

BA/BS in Engineering, Computer Science, Management Information Systems, or related field or equivalent experience.

Required Experience

• Minimum of 3 years in an IT sales and/or presales support role.
• Excellent written, presentation, and verbal communication skills.
• Ability to communicate effectively with clients, colleagues, and management.
• Demonstrates a high level of responsiveness to the customer.
• Strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills.

About You

• You have a deep understanding of digital workplace technologies and hardware from vendors like Dell, HP, Lenovo, Apple, Microsoft, etc.
• You are flexible, dependable, a self-starter, and capable of quickly learning new products and technologies.
• You have experience selling advanced technology products and/or services.
• Drive sales with technical expertise, account management skills, sales ability, and exceptional customer focus.

Benefits and Equal Opportunity

Zones offers a comprehensive benefits package. We are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with company policy. Additional perks include the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym. We are an equal opportunity employer and do not discriminate on race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job timings: 8:00 PM – 5:00 AM (Pakistan time).

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Computer Hardware Manufacturing, Software Development, IT Services and IT Consulting

#J-18808-Ljbffr

---