Senior

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in the Customer Profile Utility product team, you will shape the technology solutions that drive strategic initiatives across the firm. Working at the intersection of business and technology, you will interact with colleagues in various lines of business to learn about challenges and opportunities, and translate that insight into high-quality solutions. In addition to working with the development team to create new solutions, you will help optimize existing technology and identify new capabilities.

This role requires deep technological skills – including expertise in everything from data management to functional design – and hinges on teamwork and leadership. You will offer clear guidance and feedback to your colleagues while promoting the values, culture, and brand of JPMorgan Chase & Co.

You are expected to have the ability to partner with stakeholders throughout the firm to understand their needs and design and develop robust solutions that meet and/or exceed customer expectations.

• Facilitate use case & requirements definition, design, testing, and implementation of new data assets and technology-driven capabilities that address specific business needs
• Actively participate in domain-driven-design sessions with technical teams and architecture
• Develop strategic roadmaps for the customer domain that describe a sequence of projects to improve management, utility and availability of customer data for the business
• Author epics and stories, work with aligned feature teams to refine requirements, design solutions, develop success criteria, and drive change required to deliver on business goals
• Identify areas for efficiency across data domains, such as the elimination of duplicate data or platforms
• Profile, wrangle, and prepare data from diverse sources to support backlog refinement
• Create conceptual & logical models to describe a particular domain
• Enable the management of data as a corporate asset: define data (metadata), identify systems of record and authoritative data sources, create data quality rules, and shape solutions that embody firm-wide principles, standards, and controls

• An educational background in Computer Science, MIS, Software Engineering, or a related discipline. In addition, the candidate must have a minimum of a Bachelor's degree with 10+ years of experience or a Master's degree with 6+ years of experience.
• 10+ years of experience as a lead product analyst or business analyst on customer data infrastructure related initiatives
• Demonstrated expertise driving Agile and scrum technology delivery
• Ability to proactively partner with business stakeholders and development teams, translating strategic goals into technology solutions
• Must possess the ability to research and resolve issues independently while working across teams to acquire needed information
• Self-motivated team player with advanced analytical thinking and problem solving skills
• Advanced knowledge of CCB business processes and customer data infrastructure
• Experience in project management: including scheduling, budgeting and resource planning
• The candidate must exhibit a thorough understanding of data structures, data manipulation, metadata, data security, and data quality management
• Possess excellent oral and written communication skills

• Extensive knowledge and experience with customer data infrastructure and its use across JPMorgan Chase
• Experience working with non-CCB business and their processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.