Business Relationship Manager

4 weeks ago

Faisalabad City Tehsil, Pakistan Zong CMPak Ltd Full time

Direct message the job poster from Zong CMPak Ltd

Assistant Manager HR Operations at Zong CMPak Ltd

Position: Business Relationship Manager

Reporting to: Regional Business Head Sales & Services

Job Type: Permanent

Positions: Multiple

Job Purpose:

  • Establish, maintain, and develop the company's presence in the corporate sector to generate new business while retaining existing corporate clients by providing exclusive customer service to gain customer satisfaction

Job Responsibilities:

  • Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT Solutions to B2B segments.
  • Work closely with technical teams to devise solutions as per client expectations and requirements.
  • Seek new business ventures; identify competitive edges and develop customized solutions for the Corporate Sector.
  • Generate more sales from existing clients and ensure their confidence levels remain high to retain them by providing quality customer service.

New Business Development:

  • Meet monthly sales targets as approved by management.
  • Explore and drive new growth avenues through existing client base.
  • Build new business relationships.
  • Identify problems timely and manage customer service establishments to lead to new referrals and activations.

Revenue:

  • Ensure revenue as per management targets.
  • Enhance revenue from existing and prospective clients.

Customer Retention/Churn:

  • Track corporate activations/disconnections and reasons.
  • Formulate strategies for customer retention and churn prevention, addressing service, billing, or other issues causing dissatisfaction.

Eligibility Criteria (Education, Knowledge, Experience, Skills):

Education:

  • Bachelor's Degree in business or relevant domain; telecom and computer science degrees preferred.

Work Experience:

  • 3-5 years of relevant experience.

Skills – Generic:

  • Relationship Building
  • Interpersonal Skills
  • Negotiation Skills
  • Team Player
  • Leadership Skills
  • Presentation Skills

Skills – Job Specific:

  • Business Development Skills
  • Customer Relationship Management
Seniority level
  • Executive
Employment type
  • Full-time
Job function
  • Telecommunications
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