Business Analyst

Business Analyst - ERP & CRM (Client Engagement)Business Analyst - ERP & CRM (Client Engagement)

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

At Prismware Technologies, we are accelerating impact through future-focused digital products and experiences. At our core, we're catalysts - partners in digital acceleration who look at all the angles, test and learn as we go, and continuously look for the smartest way to propel results.

If it lives on a screen in the digital world, we build it. From websites to mobile apps to media campaigns and everything else in between, we build it all with humanity to delight your customers and rapidly achieve returns on your digital investment. Our team is there every step of the way to bring that experience to life. Because to us, digital is more than a medium, more than a lifestyle – it is life.

Everyone is a highly valued contributor and collaborator, bringing their expertise and perspective to make us a success. Together, we're building impactful technology that is more than just a set of fancy features. Every facet is steeped in intentional choices, from the way it feels to the way it works - and above all, to how it serves the business needs of our clients.

Here's what you can expect from us

When you're a part of our team, you'll see how we bring good energy to all that we do. At Prismware Technologies, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow team members with kindness and respect. Together, we will support our corporate strategy, high standards, and the communities where we live and work. Our collaborative approach and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our teams' potential so that they can reach their career goals.

Job Overview

We are looking for a dynamic and business-savvy individual to join our team as a Business Analyst - ERP & CRM (Client Engagement) for Microsoft Dynamics 365. This is a client-facing role for someone with a strong foundation in business processes across domains like sales, project management, customer service, and finance—paired with a good understanding of ERP/CRM systems.

This is not a technical/developer role. You will serve as the bridge between business stakeholders and our technical delivery team, leading process discovery sessions and helping shape functional solutions tailored to client needs.

Key Responsibilities

• Act as the primary liaison between clients and the technical implementation team.
• Lead workshops and discovery sessions to understand and document client business processes.
• Map client business needs to Dynamics 365 functionalities, especially in areas such as Sales, Project Operations, and Customer Service.
• Draft and present functional specifications and process documentation.
• Participate in solution design and process re-engineering activities.
• Provide input on best practices in ERP/CRM usage and adoption.
• Support in change management, UAT, and training initiatives with clients.

Qualification

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• 3 years of experience in a client-facing business analysis, consulting, or process management role.
• Solid understanding of business process flows—Sales, Marketing, Project Management, Finance, or Customer Service.
• Familiarity with ERP and CRM systems (preferably Microsoft Dynamics 365, Salesforce, NetSuite, SAP, or similar).
• Excellent communication and stakeholder management skills.
• Strong documentation and presentation abilities.

Preferred Qualification

• Exposure to Microsoft Dynamics 365 modules (CE, Project Operations, Sales, etc.).
• Experience working in a consulting or digital transformation environment.
• Certifications like MB-920 (Fundamentals), or experience in working on implementation lifecycles are a plus.
• Comfortable using tools like Visio, Lucidchart, Confluence, Jira, or DevOps for documentation and collaboration.

Soft Skills

• Strong analytical and critical thinking abilities.
• Professionalism in client communication and project delivery.
• Ability to work in a fast-paced, collaborative environment.
• Eagerness to learn and grow in ERP/CRM consulting.

• Insurance and retirement benefits.

• Enjoy the flexibility of instant daily compensation withdrawals for greater financial freedom

• Paid time off and flexible work hours.

• Professional development opportunities.

• Exposure to cutting-edge technologies and innovative projects

Prismware Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

---

Join Prismware Technologies and be a part of a forward-thinking team where your contributions make a difference. Apply today

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionResearch, Analyst, and Information Technology
• IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Prismware Technologies by 2x

Quality Assurance Analyst (Morning Shift)Senior Data Analyst/Reporting - Microsoft Power BIQuality Assurance Analyst (Evening Shift)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---