
System Administrator
4 weeks ago
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Direct message the job poster from YetiTech Limited
Software Engineer I | Flask | Laravel | NextjsABOUT YETITECH
For over 5 years YetiTech has been helping companies reach their financial and branding goals.
YetiTech is a leading software and website development house, providing technical implementations, mobile apps, and custom integrations. We work with international clients across various industries, delivering high-quality digital solutions.
Join us to steer transformative projects with global impact.
Role Description
YetiTech, a leader in software, website development, and IT services, is seeking a highly experienced and self-sufficient System Administrator to join our Lahore team. This critical role combines IT Service Management (ITSM), tool administration, hosting management, and website optimisation with a focus on delivering excellence in internal IT operations and client projects.
The ideal candidate will be a technical expert with a proven ability to manage diverse systems, troubleshoot complex issues, and streamline processes with minimal supervision. This role will report to the Engineering Department but is designed for an independent, results-driven professional who thrives in a dynamic environment.
KEY RESPONSIBILITIES
IT Service Management (ITSM)
- Act as the primary point of contact for all IT-related queries and support requests via Freshdesk.
- Troubleshoot and resolve technical issues related to hardware, software, networking, and user tools.
- Develop and manage an efficient ticket-handling system to meet SLAs and ensure excellent service delivery.
- Identify recurring issues and implement long-term solutions to minimise disruptions.
Tool Administration and User Management
- Provision, configure, and maintain user accounts for Slack, Atlassian Suite (JIRA, Confluence), Google Workspace, Microsoft 365, and other organisational tools.
- Conduct regular audits of user accounts, permissions, and licenses to maintain security and compliance.
- Optimise tool integrations and workflows for enhanced team productivity.
Hosting and Domain Management
- Oversee WHMCS and cPanel environments, including customer hosting setups, migrations, purchasing domains, and troubleshooting.
- Manage domain registration, DNS configurations, and SSL certificate installations across multiple platforms.
- Ensure hosting environments are optimised for performance and security, with a focus on uptime and scalability.
- Automate repetitive hosting and migration tasks to improve efficiency.
Infrastructure Management
- Manage internal IT infrastructure, including hardware (laptops, desktops, networking equipment) and software systems.
- Implement and enforce IT security measures, including firewalls, antivirus software, and access controls.
- Maintain documentation for IT policies, configurations, and procedures.
Training and Knowledge Sharing
- Train team members on IT systems, tools, and security best practices.
- Create comprehensive documentation for common tasks, troubleshooting guides, and processes.
REQUIREMENTS
Technical Skills
- Advanced knowledge of hosting environments (WHM, cPanel, Plesk) and DNS management.
- Strong understanding of website optimisation tools and techniques (e.g., caching, CDN setup, performance monitoring).
- Proficiency in scripting languages (e.g., Bash, Python, PowerShell) for automation.
- Experience with ticketing systems like Freshdesk or Jira Service Desk.
- Knowledge of IT security protocols, including encryption standards, intrusion detection, and risk management.
Experience
- 3+ years of hands-on experience in system administration, ITSM, or a related role.
- Proven experience managing WHMCS, cPanel, and domain/SSL configurations.
- Strong background in user and tool management across platforms like Slack, Atlassian, and Google Workspace.
- Demonstrated expertise in website optimisation and hosting migrations.
Education & Certifications
- Bachelor's degree in IT, Computer Science, or a related field.
- Relevant certifications such as ITIL, CompTIA Security+, AWS Certified SysOps Administrator, or cPanel & WHM Administrator are highly desirable.
BENEFITS
- Opportunity to work in a dynamic, growing company with international exposure.
- Collaborative and innovative work environment.
HOW TO APPLY
System Administrator Application | YetiTech
https://docs.google.com/forms/d/e/1FAIpQLSdHW0b9SUNonbvCV3wLflN5Pi0EDv1uVndewd3R1nWdt8hA8Q/viewform
Seniority levelMid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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