Customer Service Representative

3 weeks ago

Lahore, Punjab, Pakistan Septem Systems Full time
Company Description

Established in 2016, SEPTEM SYSTEMS is a technology, consultancy, and services firm focused on helping organizations navigate through radical business and technology solutions.

We uphold strong principles: INVENTING—continuously innovating and growing; INNOVATING—executing ideas in an intuitive and effective manner; and INSPIRING—motivating people globally. We collaborate with organizations like UNICEF, UNODC, SNG, TPI LUMS, and OPM to create positive impacts in business and social well-being.

Our expertise spans Enterprise Software Development, Website Development, Product Development, Digital Marketing, and Data Sciences, driving impactful digital transformation. Our goal is to deliver results-driven solutions that accelerate our clients' growth.

Job Description

The Floor Agent's role is to attract potential customers by answering product and service-related questions, suggesting relevant offerings, and ensuring high customer satisfaction.

Responsibilities include providing clear information about products, resolving customer complaints promptly and professionally, maintaining high satisfaction levels from initial contact to resolution, suggesting improvements to work processes, following company policies, and accurately recording all customer interactions in the system.

Ensure First Call Resolution by taking ownership of customer issues and supporting them as needed. Keep updated on product and policy information provided by clients. Participate in team huddles and training sessions as scheduled.

Qualifications

Academic & Professional Qualifications: Bachelor Degree

  • Maintain a positive, empathetic, and professional attitude towards customers.
  • Strong understanding of CRMs.
  • Handle incoming calls, process orders, and collaborate with clients and customers for smooth delivery.
  • Good etiquette, basic computer skills, customer service orientation, and clear communication skills (fluent English preferred).
  • Focus on quality and attention to detail.
  • Manage large volumes of calls efficiently.

Working Conditions: High call volume requiring quick actions, shifts in the evening and night.

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