Client Success Executive

Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad, Pakistan | Posted on 04/23/2025

• Country: Pakistan

Position Title: Client Success Executive

Timings: 5:00 pm - 2:00 am

Department: Business Development

About Us:
IKONIC is a US-based IT company headquartered in Miami, Florida. It is a group endeavor that mixes experience with agility, honesty, teamwork, trust, and insight into the future. We are a team that believes in providing solutions to your every problem. Our previous projects and nine-year journey make us the leading name you can trust to add value to your business. We can present a solution to every problem, complementing innovation with sustainability. Through our established repository of experiences, we offer a unique solution to every problem. Our services are available across the globe in a time zone-aligned manner.

Position Purpose:
We seek 2 talented and driven individuals to join our team as Client Success Executives for our Clientele in the US. The candidates should possess at least 2 years of mid-level experience in the service industry, specifically IT & Software services. Exceptional English proficiency is paramount for this role. IELTS would be a plus.

Education & Professional Qualification:

• Degree(s)/Major(s): Bachelor or Master in a relevant field from a reputed local/foreign University.
• Certification(s): Not mandatory, but certification in a relevant field is a plus.

Experience:

• 2 years of relevant experience with Client Success Executive and direct client coordination experience.
• Proficiency in English communication is mandatory.

Responsibilities:

• Cultivate and maintain strong relationships with clients as their primary point of contact.
• Schedule regular one-on-one meetings to deepen engagement and understanding of client objectives.
• Collaborate across departments to develop tailored success strategies for individual clients.
• Identify opportunities for product/service enhancements to better meet client needs and goals.
• Address client concerns promptly and effectively, ensuring timely resolution of issues.
• Escalate critical issues when necessary and follow up to ensure client satisfaction.
• Monitor client usage metrics to identify contract renewal and expansion opportunities.
• Work independently and collaboratively with sales teams to drive contract renewals and explore upsell opportunities.
• Act as a client advocate within the organization, representing their interests and priorities.
• Gather and relay client feedback to inform product development and improve overall client experience.

• 2 years of demonstrated experience with Client Success in the service industry with international clients.
• Strong communication and interpersonal skills.
• Strong knowledge of successful client success strategies.
• Proficiency in English communication and engaging clients effectively.
• Additional skills of IELTS are highly valued.
• Familiarity with client relationships.
• Exceptional communication skills, particularly in engaging and retaining clients.
• Proven ability to multitask, work independently, and collaborate within a team environment.
• Results-driven with a focus on client feedback and process improvement.

Benefits:

• EOBI
• Provident Fund
• Casual leaves
• Paternity Leaves
• Maternity Leaves
• Medical Health Insurance

Why Should You Join IKONIC?
At IKONIC, we believe in providing development opportunities to all its employees, which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:

• A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
• A Dynamic Environment where we focus on encouraging initiatives, promoting agility, and creating a work/life balance. We know the value you bring in, and we aim to nurture it.
• Market Competitive Compensation based on your professional qualifications and skill set.
• As an Equal employment opportunity provider, all employment-associated decisions are based on an individual's merit.

Note: Above goals and job descriptions are indicative and subject to change.