Customer Success Executive

Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad, Pakistan | Posted on 06/03/2025

• Country Pakistan

Position Title: Client Success Executive

Timings:5:00 pm - 2:00 am

Department: Business Development

About Us:

IKONIC is a US-based IT company headquartered in Miami, Florida. It is a group endeavor that mixes experience with agility, honesty, teamwork, trust, and insight into the future. We are a team that believes in providing solutions to your every problem. Our previous projects and nine-year journey make us the leading name you can trust to add value to your business. We can present a solution to every problem, complementing innovation with sustainability. Through our established repository of experiences, we offer a unique solution to every problem. Our services are available across the globe in a time zone-aligned manner.

Position Purpose:

We seek talented and driven individuals to join our team as Client Success Executives for our Clientele in the US. The candidates should possess at least 1 years of mid-level experience with Sales in the service industry, specifically IT & Software services. Exceptional English proficiency is paramount for this role. IELTS would be a plus.

Education & Professional Qualification:

• Degree(s)/Major(s): Bachelor or Master in a relevant field from a reputed local/foreign University.
  
• Certification(s): Not mandatory, but certification in a relevant field is a plus.
  

• 1 years of relevant experience with Client Success Executive with direct client coordination experience and sales through freelancing platforms.
  
• Proficiency in English communication is mandatory.
  

• Cultivate and maintain strong relationships with clients as their primary point of contact.
  
• Schedule regular one-on-one meetings to deepen engagement and understanding of client objectives.
  
• Collaborate across departments to develop tailored success strategies for individual clients.
  
• Identify opportunities for product/service enhancements to better meet client needs and goals.
  
• Issue Resolution addresses client concerns promptly and effectively, ensuring timely resolution of issues.
  
• Escalate critical issues when necessary and follow up to ensure client satisfaction.
  
• Renewals and expansion monitor client usage metrics to identify contract renewal and expansion opportunities.
  
• Work independently and collaboratively with sales teams to drive contract renewals and explore and upsell opportunities.
  
• Client advocacy and feedback: Act as a client advocate within the organization, representing their interests and priorities.
  
• Gather and relay client feedback to inform product development and improve overall client experience.
  

• 2 years of demonstrated experience with Client Success in the service industry with international clients.
  
• Strong communication and interpersonal skills
  
• Strong knowledge of successful client success strategies
  
• Proficiency in English communication and engaging clients effectively.
  
• Additional skills of IELTS are highly valued.
  
• Familiarity with client relationships.
  
• Exceptional communication skills, particularly in engaging and retaining clients.
  
• Proven ability to multitask, work independently, and collaborate within a team environment.
  
• Results-driven with a focus on client feedback and process improvement.
  
  
• Casual leaves
  
• Paternity Leaves
  
• Maternity Leaves
  
• Medical Health Insurance
  
• Bi-Annual Reviews
  

At IKONIC, we believe in providing opportunities to all its employees, which is why our job comes with various challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:

A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.

A Dynamic Environment where we encourage initiatives, promote agility, and create a work/life balance. We know the value you bring in, and we aim to nurture it.

Market competitive compensation based on your professional qualifications and skill set.

As an Equal Employment Opportunity Provider. All employment-associated decisions are based on an individual's merit.

Note: Above goals and job descriptions are indicative and subject to change.