Manager- HR Shared Services

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General Summary:

Qualcomm is seeking a Manager, HR Shared Services to be part of the People Solutions organization that provides HR services and solutions to employees globally. This management role will deliver high-quality HR services to both employees and members of the HR Team while also maximizing the ability of the overall HR function to contribute strategically to Qualcomm.

• The role will manage a group of HR Advisors based globally (North America, India, EMEA, APAC).
• The role will report to the People Solutions Senior Director.
• This role requires flexibility to work across time zones to engage with global team members, collaborate, and engage with various HR teams and other functional teams.
• This position requires prior experience in managing a contact center or HR operations team.

• People Management and Leadership:
  • Manage a global roll-up org of 30+ people with 3 direct reports.
  • Lead, coach, and develop a team of HR Shared Services professionals.
  • Foster a high-performing, collaborative, and customer-centric team culture.
  • Build and sustain a culture that is conducive to the team in delivering quality service, CI mindset and promotes individual development.
  • Manage team performance, conduct regular performance reviews, and provide constructive feedback.
  • Ensure effective resource allocation and staffing planning.
  • Coach, mentor next level and team members as needed to scale and build a pool of talent as potential successors or supervisors.
  • Ensure a one-team mindset while working with teams across geographies.
  • Ensure a culture of being inclusive. Drive engagement to create a global team and embrace a global culture.
• Strategic Planning and Execution:
  • Develop and implement HR Shared Services strategies and procedures that align with the overall business objectives.
  • Identify opportunities for process improvement and automation to enhance efficiency and reduce costs.
  • Stay up-to-date with industry best practices and emerging trends in HR Shared Services.
  • Ensure optimization of the HR Shared Service organization to ensure efficient delivery across locations and time zones.
• Service Delivery:
  • Oversee the day-to-day operations of the HR Shared Services function, ensuring timely and accurate delivery of services.
  • Manage and resolve escalated HR issues and inquiries.
  • Set benchmarks for team performance.
  • Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
  • Monitor and report on HR Shared Services performance metrics.
• Stakeholder Management:
  • Build and maintain strong relationships with HR business partners, other functional HR teams, and upstream/downstream teams.
  • Provide guidance and support to employees and managers on HR policies and procedures.
  • Collaborate with other HR teams to ensure seamless delivery of HR services.
• Continuous Improvement and Process Optimization:
  • Identify areas for process improvement and implement solutions to enhance efficiency and effectiveness.
  • Drive continuous improvement initiatives within the HR Shared Services function.
  • Stay informed about industry best practices and emerging trends in HR Shared Services.
  • Explore opportunities to bring in automation, AI, and relevant tools to drive efficiency and employee experience.

Bachelor's degree and 5+ years of experience in Human Resources or related work experience.

• Bachelor's or Master's equivalent in Business, Human Resources, or related field.
• 10+ years of experience in multiple areas: talent development, organizational development, performance management.
• 5+ years of work experience in a role requiring interaction with senior leadership.
• 3+ years in a managerial role with direct reports.

REQUIRED COMPETENCIES: (All competencies below are required upon entry)

• Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data.
• Building Trusting Relationships - The ability to build trusting, collaborative relationships, and rapport with different types of people and businesses.
• Communication - The ability to convey information clearly and accurately.
• Creating the New and Different - The ability to be creative and produce breakthrough ideas.
• Decision Making - The ability to make quick, accurate decisions.
• Getting Work Done - The ability to be organized, resourceful, and planful.
• Mentoring and Coaching - The ability to develop, coach, and mentor others.
• Technical Knowledge - Knowledge of Qualcomm or industry standard HR policies, guidelines, and procedures.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to participate in the hiring process.

Qualcomm expects its employees to abide by all applicable policies and procedures regarding the protection of Company confidential information.

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