
Regional Manager
2 days ago
Innovative Private Limited, Pakistan
Education: MBA (Preferably with a background in BE Electrical/Electronics)
Key Responsibilities- Primarily responsible for managing client services operations efficiently and effectively aimed at total customer satisfaction.
- Overall staff management and supervision through respective team leads ensuring efficient resource management and timely resolution of problems.
- Regularly reviews key performance metrics of the operations (e.g., daily complaints resolution time, etc.), taking corrective actions to maintain and improve internal performance benchmarks.
- Maintains regular interaction and communication with both internal and external clients and strives to provide services that exceed expectations.
- Ensures adherence to the desired service level as per SLA.
- Preventive Maintenance planning, scheduling, coordination with Clients, and ensuring adherence to all PM plans - CENTRAL role but execution would be local.
- Ensures timely submission of MIS reports to management that provide visibility and aid in decision-making.
- Actively strives to build relationships and rapport with customers.
- Encourages a healthy team environment, maintaining a high energy and high-performance work culture.
- Leads by example, ensuring adherence to processes, organizational policies, and quality benchmarks.
- Defines processes and procedures that meet organizational goals and performance standards.
- Involved in staff appraisals and recruitment.
- Conducts training needs analysis for the function and recommends internal and external training to enhance technical and managerial skills of the staff.
- Ensures continuous service improvement through strategic planning and analysis in coordination with the Country Head.
- Required Competencies:
- MBA. Additional BE Electrical/Electronics education shall be regarded as a plus.
- 3 to 4 years experience in Operations Management.
- Proven expertise to plan, organize, lead, execute, control, and improve operations.
- Strong customer orientation.
- Computer proficiency with knowledge of MIS.
- Strong analytical and problem-solving skills.
- Good communication skills (both oral and written English).
- Excellent interpersonal and team-building skills.
- Good at building relationships and rapport.
- Excellent learning skills with an appetite for continuous learning and growth.
- Drive to excel and deliver in a fast-paced environment.
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