IT Support Manager

3 days ago

Siālkot, Punjab, Pakistan HR WAYS Full time

About the job IT Support Manager

Hiring Head of IT- Sialkot Onsite

Client Company Introduction:

The company has century-old legacy in sports apparel and ball manufacturing, where innovation meets excellence having 4000+ workforce serving globally.

Job Description:

RESPONSIBILITIES:

  • Process Optimization and Automation: Streamline business processes using technology. Interacts with relevant departments (especially Logistics, HR and programmes) to define requirements. Support departments to identify appropriate digital solution and implement it. Ensures alignment of platforms/websites with the Digital Transformation and IT policies.

  • Digital Platform Management: Oversee SharePoint-based intranet, Office365- and Jira based collaboration tools, and user experience.

  • Data-Driven Decision Making: Leverage data for insights. Ensure constant system monitoring, raise alerts on any new vulnerabilities and propose solutions; ensure constant technological monitoring and perform active search of innovative solutions and service providers.

  • Security and Compliance: Ensure data security and compliance. Develop a culture of IT security across all departments and field missions.

  • Training and Support: Facilitate adoption of new digital workflows. Ensure new ways of working are
    communicated and training of SSGs teams. Design training materials, tutorials & user manuals for all IT solutions and systems.safety.

Skill:

  • IT background and have hands onexperience in the Microsoft environment;

  • Microsoft Technology Expert: Windows 10&11, Azure Cloud & Microsoft 365, AD, GPO, DC,

  • SharePoint Online, Exchange Online, PowerShell, PowerPlatform; Relevant certifications such as MS-102, MD-102, PL-300, AZ-104 and SC-300 are an advantage

  • Knowledge of systems administration: Synology NAS, Meraki switches and firewalls;

  • Knowledge of system monitoring tools: Microsoft Defender and Intune;

  • Network knowledge: LAN / WLAN / switching / routing / firewall management

  • Proficiency in Jira administration. Relevant certifications such as ACP-420 and ACP-520 are an advantage.

  • Proficiency in digital workplace tools

  • Strong communication and change management skills

  • Analytical mindset for data-driven decision-making

  • Strong communication and collaboration abilities

  • Ability to troubleshoot complex technical issues

  • Excellent communication and problem-solving skill.

  • Ability to write technical and promote official documents and standards.

Requirements:

  • Bachelor's degree in Computer Science, IT, or related field.

  • Proven experience in data visualization..

  • Strong technical skills in Trend Forecasting and Esculation Management..

  • Leadership and management experience.

  • Excellent communication and project management skills

Other Details:

  • Location: Sialkot
  • Work Mode: Full Time Onsite
  • Timings & Days: Mon - Sat (9am - 6pm)
  • Required Experience: 5 Years or above
  • Benefits: All Legal Benefits + Accommodation (Mobile, Car as per negotiation / performance

About HR Ways:

HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.

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