Technical Support Engineer

1 day ago

Lahore, Punjab, Pakistan Motive Full time

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spending in a single system. Combined with industry-leading AI, the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role

Technical Support Engineers (Enterprise Tech Support) manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support for all Motive products. They also train, educate, assist, and provide guidance to other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understand the magnitude and scope of the issues before escalating directly to the DSE/Technical Lead/Engineering.

What You'll Do
  • Own and resolve high-priority, technically complex issues for enterprise customers via email, phone, and chat.
  • Act as the point of escalation for frontline support engineers and manage end-to-end resolution for advanced cases.
  • Troubleshoot and analyze data from telematics devices, dashcams, APIs, mobile apps, and customer environments.
  • Collaborate with Engineering and Product teams to identify and resolve bugs, contribute to hotfixes, and improve product stability.
  • Document troubleshooting steps, known issues, and best practices to contribute to internal knowledge bases.
  • Partner with Customer Success Managers (CSMs) and Enterprise Account Managers (EAMs) to ensure customer satisfaction and retention.
  • Monitor trends, proactively flag emerging issues, and suggest product or process improvements.
  • Participate in on-call rotations or special projects as needed to support enterprise uptime and availability.
What We're Looking For
  • 2-3+ years in a technical support, systems engineering, or similar role, preferably supporting SaaS or IoT products.
  • Strong troubleshooting skills in Networking, APIs, Linux systems, mobile platforms (iOS/Android), or hardware devices.
  • Experience working with enterprise customers and managing escalations with professionalism and urgency.
  • Familiarity with tools such as Salesforce, Zendesk, Jira, Kibana, or equivalent CRM/log analysis platforms.
  • Excellent verbal and written communication skills with the ability to simplify technical concepts for non-technical users.
  • Ability to thrive in a fast-paced, collaborative environment with shifting priorities.
  • Bonus: Knowledge of transportation, fleet management, telematics, or logistics operations.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice.

Global Diversity Survey

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

#J-18808-Ljbffr

  • Technical Support Engineer

    4 minutes ago

    Lahore, Punjab, Pakistan HalimSol Full time 104,000 - 130,878 per year

    Company DescriptionHalimSol is a software house offering next-gen access control and visitor management that provides a unified platform built to mitigate risk and manage and orchestrate security and safety operations, across single sites, multiple facilities, and large campuses.Role DescriptionThis is a full-time, on-site role for a Technical Support...

  • Technical Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan Caps IT Solutions Full time $40,000 - $80,000 per year

    We are looking for a motivated and technically skilled Product Operations & Support Specialist with1-2 years of experience to join our team. This hybrid role blends product operations, technical support,and customer-facing tasks. You will be responsible for maintaining the smooth operation of ourproducts, troubleshooting technical issues, and ensuring that...

  • Technical Support engineer

    1 week ago

    Lahore, Punjab, Pakistan ASK Development pvt Limited Full time 450,000 per year

    Job descriptionA leading Telecom Company Required Online technical support engineerKey Responsibilities:Respond promptly to customer inquiries via chat, email, or support systems.Diagnose, troubleshoot, and resolve hardware, software, or connectivity issues remotely.Guide customers through step-by-step solutions and provide product usage assistance.Escalate...

  • Technical Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan SMSAMI Inc. Full time 40,000 - 60,000 per year

    Who are we?SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as "happily feisty" because we work tirelessly to make them successful.SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and...

  • Technical Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan algomus Full time

    OverviewJob Title: Technical Support Engineer - L2Location: DHA Phase-8, Lahore (on-site role)Working Hours: Australian Time ZoneJob SummaryResponsible for providing Tier 2 (L2) support to our customers by researching, diagnosing, troubleshooting data issues and resolving incidents and providing support for data issues and other technical problems for our...

  • Java Technical Support Engineer

    3 days ago

    Lahore, Punjab, Pakistan BairesDev Full time

    OverviewJava Technical Support Engineer - Remote Work at BairesDevAt BairesDev, we''ve been leading technology projects for over 15 years, delivering cutting-edge solutions to Google and innovative startups in Silicon Valley. Our diverse 4,000+ team works remotely on roles that drive significant impact worldwide. When you apply for this position, you''re...

  • Associate Technical Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan InfoTech Group Full time 300,000 - 600,000 per year

    Associate Technical Support Engineer will be responsible for assisting in responding to client queries and supporting the installation and maintenance of software applications in staging and production environments. This role involves troubleshooting, monitoring, and coordinating with senior engineers to ensure smooth business operations. The engineer will...

  • Java Technical Support Engineer

    7 days ago

    Lahore, Punjab, Pakistan BairesDev Full time

    OverviewJava Technical Support Engineer - Remote WorkWe are seeking a Java Technical Support Engineer to join our Incident Response Team. You'll monitor applications, resolve issues, and help maintain our Java-based systems. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical...

  • Technical Sales Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan Physicians Revenue Group Full time 600,000 - 1,200,000 per year

    Tekboox looking to hire Technical Sales Support EngineerResponsibilities:Select the products as per technical requirements from the client. Must able to technically evaluate the vendors and suppliers quotations for comparison with customer requirements. Can prepare the Quotations, make Costing and prepare the BOQs. Schedule the delivery times of products...

  • Technical Sales Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan TekBoox Full time 600,000 - 1,200,000 per year

    Tekboox Looking to Hire Technical Sales Support EngineerResponsibilities:· Select the products as per technical requirements from the client.· Must able to technically evaluate the vendors and suppliers quotations for comparison with customer requirements.· Can prepare the Quotations, make Costing and prepare the BOQs.· Schedule the delivery times of...