
Support Engineer
4 weeks ago
Bachelors in Computer Science or relevant field
1 Job
Posted on: Last Date
Feb 22, 2023
Company: ITCS (IT Consulting and Services), Pakistan
The Desktop Support Executive will be responsible for maintaining and running the overall I.T infrastructure for our valued customers.
Key Responsibilities- Monitoring and maintenance of computer systems and networks
- Address user tickets regarding hardware, software, and networking
- Walk users through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Test alternative pathways until the issue is resolved
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with users to ensure their systems are functional
- Report users' feedback and potential product requests
- Help create technical documentation and manuals
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- 2 years hands-on experience with Windows/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
Information Technology and Services - Islamabad, Pakistan
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