Support Engineer

4 weeks ago


Islamabad, Islamabad, Pakistan ITCS (IT Consulting and Services) Full time

Bachelors in Computer Science or relevant field

1 Job

Posted on: Last Date

Feb 22, 2023

Company: ITCS (IT Consulting and Services), Pakistan

The Desktop Support Executive will be responsible for maintaining and running the overall I.T infrastructure for our valued customers.

Key Responsibilities
  1. Monitoring and maintenance of computer systems and networks
  2. Address user tickets regarding hardware, software, and networking
  3. Walk users through installing applications and computer peripherals
  4. Ask targeted questions to diagnose problems
  5. Guide users with simple, step-by-step instructions
  6. Test alternative pathways until the issue is resolved
  7. Customize desktop applications to meet user needs
  8. Record technical issues and solutions in logs
  9. Direct unresolved issues to the next level of support personnel
  10. Follow up with users to ensure their systems are functional
  11. Report users' feedback and potential product requests
  12. Help create technical documentation and manuals
Job Specification
  1. Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
  2. 2 years hands-on experience with Windows/Mac OS environments
  3. Working knowledge of office automation products and computer peripherals, like printers and scanners
  4. Knowledge of network security practices and anti-virus programs
  5. Ability to perform remote troubleshooting and provide clear instructions
  6. Excellent problem-solving and multitasking skills

Information Technology and Services - Islamabad, Pakistan

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