
Senior Inbound Call Specialist
4 weeks ago
6 days ago Be among the first 25 applicants
Job Overview:
We are looking for a friendly, confident, and customer-focused Inbound Call Specialist to join our growing team in DHA Phase 8, Lahore. In this role, you will be the first point of contact for our customers, handling incoming calls, answering inquiries, providing product/service information, and ensuring a positive customer experience.
This is an excellent opportunity for someone with strong communication skills and a passion for helping others.
Job Details:
- **Job Title:** Inbound Call Specialist
- **Location:** DHA Phase 8, Lahore
- **Salary:** 70k to 75k based on experience
- **Timing:** 10:00 AM to 6:00 PM (Monday to Saturday)
- Answer incoming calls in a professional and courteous manner
- Provide accurate information about products, services, and company policies
- Resolve customer queries and concerns efficiently
- Forward calls to relevant departments when necessary
- Maintain detailed and accurate call records in the system
- Build and maintain positive relationships with customers
- Work closely with team members to ensure high-quality service
- Minimum education: Intermediate or above (Bachelor's preferred)
- Good command of spoken Urdu and basic English
- Excellent communication and listening skills
- Friendly, calm, and patient personality
- Basic computer literacy (MS Office & typing)
- Prior call center or customer service experience is a plus (but not required)
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
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