Call Center Team Lead

3 weeks ago

Lahore, Punjab, Pakistan M Tech Solutions Full time
Call Center Team Lead / Sales & Client Services Specialist

Get AI-powered advice on this job and more exclusive features.

At M Tech Solutions, we help businesses around the world grow with our web services and software solutions. As our global client base expands, we're building a team of passionate, driven professionals to deliver top-tier service and support. If you're a natural leader who thrives in a fast-paced tech environment, we want to hear from you

About the Role

We're on the lookout for an experienced Call Center Team Lead / Sales & Client Services Specialist to manage a growing team of 40 agents. In this role, you'll oversee both inbound and outbound operations, support sales efforts, maintain high service standards, and play a hands-on role in driving strategies that grow our client relationships and business outcomes.

What You'll Be Doing

Team Leadership & Performance Management

1:Lead, motivate, and support a team of 40 agents to consistently achieve targets.

2: Assign daily tasks, monitor performance, and deliver ongoing coaching and feedback.

3: Organize regular training on software products, client services, and communication techniques.

4: Develop and manage performance metrics and incentive programs to keep morale high.

Inbound & Outbound Call Management

1:Oversee all inbound client inquiries, consultations, and support requests.

2: Plan and execute outbound lead generation and client follow-up campaigns.

3:Review and enhance call scripts, workflows, and CRM processes for efficiency and consistency.

4:Ensure strict compliance with TPS, GDPR, OFCOM, and other UK data protection regulations.

Sales & Service Strategy

1:Collaborate on sales and marketing initiatives for web and software services.

2:Analyze call data, client feedback, and market trends to refine our approach.

3: Prepare reports and insights for management, with actionable recommendations.

Operational Management

1: Oversee scheduling, call routing, and day-to-day operations for a busy contact center.

2: Manage escalations and resolve client concerns with professionalism and care.

3: Uphold quality assurance standards across every client interaction.

What We're Looking For

1:5+ years of call center leadership experience in sales, telemarketing, or client services (preferably in the UK or US market).

2: Proven track record managing and motivating teams of 30+ agents.

3: Solid experience with CRM tools like Salesforce, HubSpot, or Zoho.

4: Familiarity with *UK/US telemarketing and data compliance regulations.

5: Strong communication, leadership, negotiation, and problem-solving skills.

6:A results-driven mindset and the ability to thrive in a high-pressure environment.

7:Experience in software or web service sales is a major plus.

Why Join M Tech Solutions?

Competitive salary with performance-based bonuses

2 Annual bonus

Lead a growing, collaborative, and energetic team, Career growth.

Paid leaves.

Medical, Travel and rental Allowance

Send your CV and a short cover letter to "ayeshasarfaraz917@gmail.com"

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at M Tech Solutions by 2x

Get notified about new Call Center Team Lead jobs in Lahore District, Punjab, Pakistan.

Customer Support Specialist - InternationalConsumer Care Representative (Contract - 6 Months)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Call Center Team Lead

    3 weeks ago

    Lahore, Punjab, Pakistan Xcentric Services Full time

    Answering incoming customer calls and responding to inquiries.Providing excellent customer service and resolving customer issues in a timely manner.Explaining our products and services to customers and addressing any questions or concerns they may have.Adhering to all company policies and procedures.Lead and manage a team of call center officers.Provide...

  • Call Center Team Leader

    7 days ago

    Lahore, Punjab, Pakistan beBeeLeadership Full time 900,000 - 1,200,000

    Are you a natural leader with excellent communication skills? Do you have a passion for mentoring and guiding teams?We are seeking an experienced Team Lead to join our Call Center team.Responsibilities:Lead a team of call center representatives, providing guidance and support to ensure exceptional customer service and issue resolutionMonitor team...

  • Call Center Staff

    3 weeks ago

    Lahore, Punjab, Pakistan Call Huts Full time

    Male/Female Staff Required on Urgent Basis for NIGHT Shift.Female Staff Preference Night ShiftTimings: 8:00 PM to 5:00 AMWorking Days: Monday to Friday Saturday and Sunday OFFBasic Salary: 18k to 30k (Salaries are mentioned only for freshers)Experienced candidates' salary will be discussed in the interview.Job SpecificationHaving exceptional active listening...

  • Call Center Team Leader

    7 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time 500,000 - 800,000

    As a customer service leader, you will be responsible for providing exceptional support to customers via phone calls. Your key responsibilities include answering incoming calls, resolving issues, and addressing customer concerns.You will also be expected to lead and manage a team of call center officers, providing backup support and ensuring team goals are...

  • Call Center Representative

    3 weeks ago

    Lahore, Punjab, Pakistan Call Matricx Full time

    Call Center agent required. Basic salary, Sales Bonus, Sales incentive, and cash promos. Agent of the week and Agent of the month. Freshers and Experienced both can apply.ShiftsEVENING SHIFTTimings: 02:00PM - 10:00PM.NIGHT SHIFTTimings: 09:00PM - 05:00AM.Up to: RS.70,000 per month + Incentives + Commission.Perks and Benefits- Incentives start from first...

  • Call Center Supervisor

    3 weeks ago

    Lahore, Punjab, Pakistan Wasko International Full time

    Bachelor's degree and good English speaking skills.Experience Level: Prior experience is a must, ideally a minimum of 1-2 years. More experienced applicants will be preferred.Job Description:As an experienced Call Center Supervisor/Manager, you will play a critical role in managing our call center operations and ensuring the delivery of exceptional customer...

  • Call Center representative

    3 weeks ago

    Lahore, Punjab, Pakistan Vortax LLC Full time

    Call Center representative (outbound-sales)2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Vortax LLCAre you a confident communicator with a passion for telesales and leadership? We're looking for a Cold Calling Team Lead with 6 months to 1 year of experience in a...

  • Call Center Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan RSF SOFT Full time

    5 days ago Be among the first 25 applicantsCompany DescriptionRSF Soft is a leading company specializing in Website Development, Software Development, and Website Marketing. Our team of SEO experts crafts Google-friendly strategies to boost web traffic and social media engagement. We provide SEO services, web development, and custom software solutions...

  • Call Center Leadership Position

    4 days ago

    Lahore, Punjab, Pakistan beBeeLeadership Full time 900,000 - 1,200,000

    Team Lead - Call Center JobWe are seeking an experienced Team Lead to oversee a team of call center representatives.About the Role:This is a leadership position that requires strong communication, problem-solving, and time management skills. The ideal candidate will have at least 2 years of experience in a call center environment and a Bachelor's degree in a...

  • Call Center Agent

    4 weeks ago

    Lahore, Punjab, Pakistan Reachout Central Full time

    We are seeking a Telesales Call Center Agent to support our USA customer base.Candidates must have experience in call center operations and possess excellent English communication skillsResponsibilities:Handle inbound and outbound calls to customers and clients - for Sales and customer SupportStrong communication skills and the ability to engage effectively...