Call Center Specialist

4 weeks ago

Karachi, Sindh, Pakistan Halan Microfinance Bank Full time

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We are looking for a customer-focused and proactive Call Center Officer to be the first point of contact for our clients at a growing Microfinance Bank. In this role, you will handle inbound and outbound calls, resolve queries, and ensure every customer interaction is a positive experience. You will play a key role in building customer trust by providing accurate information, timely solutions, and seamless coordination with internal teams at Halan MFB Head Office.

Key Responsibilities:

  • Manage inbound and outbound calls, delivering prompt, courteous, and effective customer service.
  • Handle inquiries, service requests, and complaints in line with SOPs and service quality standards.
  • Provide accurate information and practical solutions to customer issues.
  • Investigate and resolve complaints by working closely with relevant departments/stakeholders.
  • Maintain up-to-date records of interactions in the system for follow-up and reporting.

Desired Qualifications:

  • Bachelor's degree in Business Administration, Commerce, or a related discipline.
  • 1–2 years of experience in a call center or customer service role (banking/financial services preferred).
  • Excellent verbal and written communication skills is a must.
  • Strong problem-solving skills and customer-first mindset.
  • Proficiency in MS Office and familiarity with CRM systems.
  • Ability to work under pressure while meeting performance and service targets.

Why Join Us?

Halan Microfinance Bank can give you an opportunity to be a part of a dynamic team where your communication skills and problem-solving abilities directly contribute to customer satisfaction and business success. We value dedication, teamwork, and a passion for delivering exceptional service.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionGeneral Business
  • IndustriesBanking and Telephone Call Centers

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