Call Center Manager

2 weeks ago

Karachi, Sindh, Pakistan Hot-N-Spicy Full time 900,000 - 1,200,000 per year

Company Description

Renowned for our rolls and chutney, Hot N Spicy also specializes in a variety of cuisines from Chinese to Continental, Fast food to Desi and Traditional cuisines. We offer something for everyone and serve it Hot N Spicy.

Role Description

This is a full-time on-site role for a Call Center Manager located in Karachi Division. The Call Center Manager will be responsible for overseeing daily operations of the call center, ensuring customer satisfaction, managing a team of call center agents, and analyzing performance metrics. The role includes setting performance goals, providing coaching and feedback, and ensuring effective communication within the team.

Qualifications

  • Customer Satisfaction and Contact Center Management skills
  • Team Management and Communication skills
  • Strong Analytical Skills
  • Proven experience in a managerial role
  • Excellent problem-solving skills
  • Ability to work in a fast-paced environment
  • Bachelor's degree in Business Administration, Management, or related field
  • Experience in the food and beverage industry is a plus

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