Team Lead Operations

4 days ago


Shalimar Tehsil, Pakistan WORK Full time
Overview

Join to apply for the Team Lead Operations role at WORK.

Responsibilities
  • Be in charge of running and managing the call center/telemarketing team, daily.
  • Understand all organization's products, services, procedures, and guidelines and communicate the same to all team members.
  • Monitor calls to ensure that due procedures and quality standards are strictly adhered to.
  • Conduct regular reviews of agents' performance and organize training sessions for underperformers.
  • Submit regular daily sales reports (DSRs) to management and seek new ideas and strategies to improve / increase / boost the number of daily sales / transfers.
  • Keep up with trends and happenings in the industry, ensuring adherence to industry standards and company policies.
  • Ensure a safe, respectful, professional, and harmonious working environment for all other team members.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Insurance

Location: Islamabad, Punjab, Pakistan.


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