Strategic Operations Director

4 hours ago

Shalimar Tehsil, Pakistan beBeeOperations Full time 18,000,000 - 22,000,000
Job Title: Senior Operations Manager

This is a senior leadership role that requires a dynamic, strategic, and experienced professional to lead and scale operational teams and systems across multiple geographies.

The ideal candidate will have a deep understanding of the fintech landscape, proven leadership in operations management, and the ability to drive efficiency and excellence across all facets of the business.

Main Responsibilities
  • Operational Strategy & Leadership: Develop and implement operational strategies aligned with our global fintech roadmap. Oversee end-to-end operations, including transaction processing, reconciliation, customer service, agent support, disbursement, and partner onboarding.
  • Team Leadership & Supervision: Lead, mentor, and manage cross-functional operations teams. Foster a high-performance team culture emphasizing ownership, accountability, and collaboration.
  • Workflow Management & Coordination: Assign and track operational tasks for effective workflow management. Act as a central point of contact for team queries and escalations.
  • Process Optimization & Continuous Improvement: Identify process inefficiencies and lead optimization initiatives using Lean, Agile, or Six Sigma methodologies. Drive automation and digitization efforts in partnership with the Technology team.
Key Performance Indicators (KPIs)
  • SLA adherence
  • Payload processing accuracy
  • Issue resolution times
Required Skills and Qualifications
  • Education & Certifications: Bachelor's degree in Business Administration, Operations, Engineering, or related field. MBA or equivalent Master's degree preferred. Certifications in Lean Six Sigma, PMP, Agile, or related frameworks are a strong plus.
  • Experience: Minimum 10 years of progressive experience in operations within fintech, remittance, banking, or payment sectors. At least 3–5 years in a senior leadership position managing large operational teams.
  • Skills & Attributes: Strong leadership, communication, and problem-solving skills. Highly analytical with hands-on experience in data-driven decision-making.
Benefits
  • Competitive market salary
  • Health and medical coverage
  • Annual bonuses and rewards
  • Global exposure and leadership development opportunities

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