Manager, Supply Operations

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we're in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.

What you'll do

• Develop and maintain strong relationships with key suppliers to ensure that products and stock levels are always available and delivered on time
• Collaborate with different stakeholders such as demand planning, commercial and supply chain team to ensure the right inventory levels and availability of assortment for Careem Groceries.
• Conduct regular reviews with suppliers to assess performance and identify areas for improvement.
• Resolve supplier issues and disputes promptly and efficiently.
• Create & Maintain delivery schedules between Distribution Center, Suppliers & Stores for inventory transfer.
• Ensure timely returns of all damaged, expired and non-usable items from Stores to Suppliers.
• Maintain master-data for all SKUs, ensuring product configurations are accurately captured from Suppliers and reflected on internal systems.
• Follow up with Suppliers on non-delivered items, running an RCA (root cause analysis) and constantly improve fill-rates to reduce out-of-stock.
• Manage promotional stock transfers from DC, Supplier and between stores to ensure high availability.

What you'll need

Successful candidates will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer centricity, and a strong alignment with our core values and purpose.

• At least 2+ years of experience in a supply chain role or similar. Time spent in tech, logistics, or a start-up is a plus.
• Bachelors in Engineering, with a focus on Supply Chain or Operations Management is a plus.
• Strong analytical capabilities, mastery of Excel is required. Bonus points for technical ability in SQL
• Grittiness. You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away
• High level of attention to detail & speed of execution, the role will require lots of daily operational follow ups.
• Strong communication skills, as you will need to communicate with all levels of Supplier & DC operation teams.
• Self-starter - the ability to self-serve, investigate and get the data we require will make you much more effective in this role

The person in this role will be based out of Karachi and provide remote support to the Careem Grocery team for KSA/UAE

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.